The Montenotte Hotel

About The Montenotte Hotel

The Montenotte Hotel enjoys a superb location overlooking Cork city. Unique in so many ways; extensive free customer parking, minutes’ walk to the city centre, bright elevated position set in the quiet residential area of Montenotte. Whether for business or for leisure, The Montenotte Hotel is your perfect address when staying in Cork. We have recently undergone a €5m euro refurbishment and we are still investing in the property. The Montenotte Hotel attributes its success to its people. If you are an enthusiastic, unique hotel professional with a genuine interest in delivering quality customer care, then this is the job for you. We are currently recruiting for a: Switchboard Operator The Person: The successful candidate will have: A bubbly, outgoing personality Flexibility regarding working hours mainly evening & weekend work Fluent English, a second language is a distinct advantage Excellent communication skills The Role: You will be required to: To greet all incoming calls in a warm, welcoming, friendly manner, and efficiently direct calls to the correct extensions. To ensure all administration duties allocated by the Food & Beverage Manager, Events Manager & Managers on Duty, are completed within the allocated timeframe. To co-ordinate and allocate duties in order of priority. To print menus for Panorama and private functions. To carry out all tasks listed on the Switchboard AM/PM checklist effectively. To ensure that any additional requirements for guests are offered i.e dinner reservations, porter etc. To take reservations for both Panorama & hotel rooms required to make provisional booking for private events and meetings. To correctly take messages for guests and staff, ensuring time, date, message, from/to are emailed to correct person. To ensure that all the relevant people receive any messages immediately. Dealing with any guests requests/queries/complaints in a polite and attentive manner, and reporting any problems to the Manager on Duty. Inform the Manager on Duty immediately of any guest or staff accident on the premises. To familiarise yourself and comply with company policy with regard to: (a) Fire (b) Health & Safety (c) Hygiene (d) Customer Care (e) Security (f) Green Dog Programme To attend any meetings/training sessions as required. Maximising all sales opportunities on the phone. The careful allocation of tables to customers, having viewed all relevant guest requests. Be courteous, polite and co-operative to both guests and staff. To take reservations and assist the Reservations Manager in covering time off and sickness cover within the Department. To lead by example and to help train any new staff in the day to day procedures. To carry out any reasonable request by Management. A competitive rate of pay, continuous training, free parking and complimentary use of our leisure centre is all part of the enticing package that we are offering. Also the opportunity to progress to a more senior role is available. Hours: Working hours will vary week to week dependent on business levels

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Company Type: Private

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