net6tem

About net6tem

Roles & Responsibilities Summary: You shall be a technical expert for all Unified Communication Services. You provide support and act as the last level of escalation point for all production support activities within Unified Communication Services team in Singapore. You are accountable for the overall health and stability of the technical solutions within his scope. You have to effectively work with technical peer such as architect, regional experts and project teams on technology road map and projects. Note: Working hours shall match Europe business hours at SGT 2pm – 11 pm. Responsibilities: Scope > As the Expert within your team Assigns the technical tasks and manages delegation for technical issues Animates the team to encourage collaboration and sharing of practices Has a role in supporting technical skill development Participates in recruitment process for the team if needed Manages service improvements for all Unified Communication Services supported throughout the organization Provides technical trainings and support through verbal or written communication for the team Responsible for providing technical direction, proactive and reactive support services to maintain the availability and reliability of system infrastructure in accordance to the SLA Focuses on automation and optimum use of the team to improve efficiency Drives and delivers root cause for any high severity issue Scope > As the Manager of your scope of activity Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, provides feedback on policies, standards, procedures, guidelines The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests) Owns and drives problem management Ensures an activity is performed in compliance with norms, standards, processes and procedures Focuses and ensures to bring in more projects and work on projects Acts as a technical bridge between Singapore and HQ in Europe Ensures documentations are reviewed and approved on time Implements cross-functions activities including continuous improvement initiatives Scope > As an experienced Professional in UCS Supports the team during diagnosis when technical issues in within scope of expertise Is aware of the global IT structure in order to anticipate interrelationships within the organization Manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc. Engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects Has to monitor and push for improvements in the team’s productivity Be available and able to drive, technically, any complex or high severity incidents that occur within the scope of their roles Engages in Projects and project deliveries Drives and delivers root cause for any high severity issues Scope > As the first point of contact for the Service Provider Manages the daily relationship with the Service Provider and escalates when needed Technically coaches and develops partner resources to improve productivity Scope > As the first point of contact for Clients Manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality Has to maintain a smooth relation with partners, vendors and global clients/teams Scope > As a team member Facilitates collaboration and spread of information from and to the team, Participates to the department’s activities including brainstorming, team building and other team or transversal actions Fosters innovation mind- set Contributes to global branding and communication Focus on automation and optimum use of the team to improve efficiency Technical skills required: MS Exchange 2010, 2016 and above only (minimum 10,000+ users) – Critical Skype / Lync 2013 and above – Critical Blackberry Work – Essential Enterprise vault – Critical IronPort – Essential Scripting – Critical General/ Management skills required: Ability to prioritize effectively – Critical Ability to work autonomously – Critical Ability to work successfully in a team – Critical Effectiveness at decision making – Critical Adaptability to changing environments – Essential Ability to deal with issues – Critical Manage escalated incidents – Critical Capacity to cooperate / work across discipline – Critical Capacity to develop others – Essential Candidate Profile (Summary): Bachelors/ Engineering graduate required At least 8 year(s) of experience in managing messaging environment with about 3-5 years of experience in financial institutes Compulsory languages: English and French Blackberry Work Microsoft Exchange Server 2010 certified (or above) Microsoft Certified IT Professional Enterprise Messaging Administrator In- depth hands on knowledge/experience on Windows technology, Lotus Notes, Skype/Lync and IronPort or any email gateway technologies Excellent communication, interpersonal and logical skills Customer service oriented Team player

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Company Type: Public

Company Size: 11 - 50

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