inFeedo

About inFeedo

Customer Success Associates are the voice of our customers at inFeedo. As a Customer Success Associate at inFeedo, you will play a definitive role in impacting the customer’s experience by facilitating adoption and usage. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. No. of positions: 4 What will you be doing? CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop. Customer Retention: Maintain excellent service standards, going above and beyond to increase renewal rates and reduce churn. Manage Customer Enhancement Requests: Work closely with a product/tech team to explore the feasibility of technical enhancement requests. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product team. This role offers exciting opportunities to interact with some senior industry leaders (CHRO's, CXO's) and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication. Who will you work with? Sam, Nidhi, Nishank, Palash, Tanmaya and of course the rest of the jovial inFeedo team you'll find at the end of this page. What skills do you need? Experience: Total: 6 months to 2 years of total work experience with good customer facing skills. Critical Skills: Excellent communication, presentation, analytical skills. Bonus Points If you have shown initiative/drive and led projects or events previously Hands-on experience with Google sheets What happens after you apply? Within 15 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat. Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role. If all goes well, we’ll welcome you to our office for your future manager to deep dive into the role with you and for you to show off your skills through a small task. After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the founding team follows Finally, we high-five and jot down the next steps for you to come join us.: ) At any step, if things don't work out, we proactively send an email. You are welcome to ask for feedback and reapply in future: ) Our expectations before you click “Apply Now” Read about inFeedo and Amber Read about inFeedo’s core values Perks Top 7 reasons that make inFeedo a great place to work: Limitless horizontal & vertical growth opportunities across functions Employee Stock Options Quarterly BadAss Bonuses Mentorship from Industry Leaders Flat Hierarchy Sponsored Participation for HRTech/Networking events Competitive Referral Policy 7 other reasons that make inFeedo a great place to work: Free Lunch, Unlimited Blue Tokai Coffee & Chai Point Chai Flexible PTO (Paid Time Off) Competitive Salaries & Pay for Performance Culture 100% Mental Health Cover Macbooks WeWork Office Weekly Team Celebrations We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Passion>Skills>Education] Keywords: HR Tech, SaaS, Customer Success, Project Manager, CSA, Onboarding, Launches, Renewals, Customer Relationship Management, Communication, Up-Sell, Cross-Sell

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 29

Job Ads per Month: 1.5

Hiring Locations: 2

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