icare NSW

About icare NSW

Wollongong icare is currently seeking an experienced Technical Specialist with a commercial mindset and a passion for social impact to join the icare team! Provide technical expertise and support to the claims teams Permanent Opportunity Salary from $97,152 + super We’re looking for someone to Support the claims teams with timely, quality and evidenced-based decision making. Lift capability of claims teams, develop and implement opportunities to continually improve and enhance services to our customers. You’ll be working with a diverse mix of creative, curious and smart people who really care about making a difference for people and the NSW community. You will have a mind for getting things done and a heart for people and you will set the bar high through the quality of the work you do and the people-oriented decisions you make. You’ll bring comprehensive understanding of the Workers Compensation Act 1987 (NSW), the Workplace Injury Management & Workers Compensation Act 1998 (NSW), Workers Compensation Legislation Amendment Bill 2012, and the associated regulations and guidelines Extensive experience in relationship management, interpersonal and leadership skills in a team setting. Demonstrated ability to tailor communications and approach to the specific customer It’s an exciting environment where no two days are the same. But on a typical day you might find yourself: Engaging with, consulting and managing communications with injured workers, employers, service provides and other relevant stakeholders. Drafting complex liability decisions, managing and conducting peer reviews of liability decisions within legislated timeframes. Providing technical expertise on and reviewing pre-injury average weekly earnings and other work capacity decisions. Leading reviews of claims to ensure that proactive claim and management strategies are in place. Coaching and guiding claims teams and facilitate technical education/training. Participating in and supporting claims teams in strategic reviews and external case conferencing. Ensure claims teams achieve performance and key performance targets. Identifying continuous improvement opportunities and working with claims teams on solutions to maximise the effectiveness of liability initiatives across the claims segments. Ensuring the effective management of key legislative drivers in accordance with the Act. Undertaking ongoing entitlement reviews in accordance with the Act, guidelines and the claims model. Actively supporting claims teams to consult all stakeholders to enable collection of all relevant information to make evidence-based liability decisions. Ensuring claims teams achieve performance and key performance targets. We’re a new kind of organisation, one that’s as supportive and socially conscious as it is agile and explorative. Our DNA of commercial mind and social heart captures who we are at our core. If you think you’re the right person for this role, send us your resume (up to 5 pages). Don’t delay as we’re assessing applications as they are received. We’d love to hear how your capabilities, achievements and experience set you apart. We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach, so we’d be happy to talk about and consider your specific needs. Please note that you must be an Australian citizen or a permanent resident of Australia or a New Zealand citizen with a current New Zealand passport to apply for this role. icare is the brand of Insurance & Care NSW For more information about icare visit our website icare operates a direct sourcing model so no agency introductions will be accepted

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