iRobot

About iRobot

Introduction iRobot: THE COMPANY BEHIND THE BRAND & THE PRODUCTS Headquartered in Bedford, Massachusetts iRobot designs and builds innovative robots that make a difference in people’s lives. The company was established in 1990 by three Massachusetts Institute of Technology alumni and began with a vision of robots beyond academia and industry involving practical applications that would change the world. The original business plan involving space exploration by robots was well underway when the company began to win government and industry contracts and focus shifted. iRobot further diversified in 1997 when the first home robotic vacuum cleaner known as iRobot Roomba was developed. iRobot has since successfully created a “consumer” home robot category that is changing the way consumers clean. Since then, more than 20M robots have been shipped. Beyond Roomba, other consumer products include Braava (robotic floor mopping). Today iRobot is a NASDAQ listed company (“IRBT”), +1100 employees and revenues FY19’ of 1.2B$ (+11%). iRobot is the Robotic Vacuum Cleaning leader and directs today 52% of the category value in Europe. With an estimated today HH penetration in the single digits and fast growth, the front potential is immense. iRobot has a unique culture and it is something which very much defines the business and how it operates. It is important that anyone considering joining the organisation can embrace its values which are best encapsulated through the company’s mission: Empower people to do more. THE POSITION: IT ADMINISTRATOR Based in London, iRobot are actively looking for an IT Administrator who will be responsible for installation, testing, maintenance and support of infrastructure and endpoint elements consisting of: operating systems, storage, virtualization, networks and security. Breadth of Scope: routine tasks, backups, troubleshooting and administration for dedicated infrastructure elements consisting of: operating systems, storage, virtualization, networks and security. Routine systems administration. Project delivery & support. Focus Areas: Routine tasks and backups; daily systems administration; troubleshooting problems; enhancements, updates, patches and upgrades. Assisting delivery of infrastructure projects. Primary Responsibilities Installed base – Implements enhancements, updates, upgrades and patches to ensure equipment is preventively maintained, running properly and protected from computer viruses and other security threats. Ensures users are kept informed of changes on a timely basis. Assists in testing prior to going live. Performance Optimization - Monitors and reports on processes, up-time, performance, utilization and capacity of technologies. Alerts management of less than desirable results and suggests action to remedy. Backups - Executes and monitors equipment backups to ensure data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster. Troubleshooting - Troubleshoots moderately complex support problems and provides or obtains their timely resolution. Analyzes failures and implements short and long-term corrective actions. Escalates highly complex problems to more senior IT Infrastructure Engineers to facilitate their resolution. Writes and maintains technical documentation, policies and procedures related to networking and infrastructure and updates as necessary. Delivery & support of infrastructure projects locally and across other iRobot locations. Adheres to company polices and industry standards on compliance, information security and confidentiality. Identifies, documents and presents improvements to IT processes. Participate in local and global projects as part of a global IT team. Technologies Microsoft Windows OS 10 support & administration. Microsoft Windows Server OS 2016 support & administration. Microsoft Office 2016 application support. Microsoft Office 365 support & administration. Active Directory / DNS / DHCP / Group Policy Zoom / AV collaboration support & administration. IP Telephony support experience. Hardware Cisco switching, wireless & VPN support beneficial. SAN storage & virtualization support preferable. Lenovo ThinkPad support. Apple Mac & iPad. Support of video & audio conferencing hardware. Skillset Strong support & administration background preferred. Comfortable with hands-on support and can-do attitude. Good customer service and communication skills. Exposure to projects beneficial. Analytical and self-driven individual. Resourceful with good problem-solving skills. Travel This role may include occasional travel within Europe.

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Company Info

Legal Form: Corporation

Company Type: Public

Company Size: 1001 - 5000

Revenue: 1 - 2 billion (USD)

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Job Ads found: 178

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