eviivo

About eviivo

In recent times, companies such as Uber, Airbnb, Zoopla, and Just Eat have disrupted the lifestyle industry to become multi $billion businesses. eviivo is on a mission to shake up the independent accommodation sector by offering a cloud-based platform to “anyone with rooms to sell, and a story to tell”. Its flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it really easy for them to manage online bookings, guests and travel agencies. Today, eviivo’s customer base consists of 16,000 small independent B&Bs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business. Born out of a joint project with the UK Government over ten years ago, where eviivo ran the UK’s National Tourism Database, the company has reinvented itself since its acquisition by Private Equity Group Investcorp, mid 2011. Having radically changed its business model, eviivo is now a vibrant young company, with offices in the UK, France, Italy, Germany, Tunisia, and recently in Austin, Texas. The company has regularly made the Times top 100 Tech Track index and its flagship product eviivo suite has won many prestigious awards since 2016, including the sought after Travolution award for best technology and Expedia’s global innovation award. It is also enjoys strategic preferred partnerships with the Airbnb, Booking.com and Expedia groups. Role This is an exciting opportunity for someone looking to use their technical capabilities in a customer service environment. The team is made up of experienced heads and new talent and together everyone has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast paced environment and the ability to multi task and to work well under pressure is essential. In return the successful candidate will be able to hone their technical and customer skills and will be integral to the success of the customer service team and ultimately the company. Responsibilities Assist eviivo customers in understanding how best to use eviivo technology, and resolve any technical problems they may be experiencing with the eviivo software In addition to technical and usage issues, learn how to handle general business enquiries, usually related to guest reservations, and interact with major travel agencies like Booking.com, Expedia, Laterooms etc Set up screen share sessions in order to troubleshoot more complex issues including issues related to Windows, anti-virus and/or firewall settings for example Provide multi-channel support and advice using phone, live chat or web portal methods equally comfortably Meet and exceed customer service KPIs consistently Escalate genuine technical issues to the R&D Team using the CRM system Identify issue trends and report these and make improvement suggestions to the management team About you Must be currently based in the UK and eligible to work in the UK 2-3 years experience in a customer service Must be able to work a variety of shift patterns across 7 days Excellent customer service skills and a passion for ‘right 1st time’ approach to service Excellent spoken and written English language is mandatory Ability to analyse errors Organisation skills and the ability to prioritise and work under pressure The Company Offers Challenging and diversified tasks with the opportunity to grow with the company as it expands in the US. Combine success and fun within a great company culture together with smart, driven and social people Great working atmosphere in an international environment. Job Types: Full-time, Permanent

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 billion (USD)

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Job Ads found: 26

Job Ads per Month: 1.4

Hiring Locations: 2

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