emia.com

About emia.com

Linux servers infrastructure monitoring; Linux OS investigation and troubleshooting; Work with virtualization systems; Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3; Be single point of contact for managed tickets and follow-up on the solutions proposed by clients, providers or Level 2/3; Keep an orderly track and update the monitoring system with any new services provided to the clients; Create and keep a track of troubleshooting procedures/processes and ask for automation when needed; Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc; Constant focus on learning, developing new skills and involving on more complex tickets, as well as asking for trainings from upper support team. Offer high quality client service and monitoring; Proactive involvement towards clients and providers; Offer e-mail / chat support for providers and clients through Skype and web-chat; Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3; Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3; Keep the client informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client; Keep an orderly track and update the monitoring system with any new services provided to the clients; Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team; Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.). We Offer: A well-deserved salary ?Employee of the month? performance bonus Referral bonus for getting your friends to work with us ?Birthday Bash at the Wheel of Fortune? (it?s weird but you want it, trust us) Medical coverage to keep you healthy Bookster subscription Holiday bonification twice a year to keep you happy (Easter & Christmas) Career improvement trainings and workshops to make you smarter Other perks: ?Jingle and Mingle? & ?Fun in the sun? ? the best company parties you?ve ever seen We hold a cool event every month Each team goes on outings to keep that flame alive We have fresh fruit, along with coffee and tea to keep that brain in top shape The onsite snack dispenser is here for those moments when all you need is chocolate

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Legal Form: Ltd

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Job Ads found: 40

Job Ads per Month: 2.1

Hiring Locations: 3

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