eSystems Nordic

About eSystems Nordic

Helsinki, Finland As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let’s cut to the chase: eSystems Nordic as the leading Nordic CoE partner and a solution provider is looking for a Customer Success Manager, a Business Builder, to ensure that our customers receive the full value from their investment in low-code technology and eSystems services across their entire global enterprises. The longer story: Due to our strong growth, we are looking for a key player in our Customer Success team. If you have an affinity for business engagement, passion for making your customers successful and a natural talent for building great relationships, this could be the role for you. Here’s what a successful Customer Success Manager looks like: Manages a list of our strategic customers and important initiatives; Follows customer projects and participates in project- and steering group meetings; Develops/executes effective success plans to drive customer outcomes; Educates customers on how low-code enables digital transformation and how it will contribute to the growth of their business; Works closely with Sales Executives and project team to identify growth opportunities to closure; Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by eSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, project meetings etc.); Brings intelligent, relevant feedback and recommendations from customers back to the eSystems teams; Travels when needed to meet customers in person; Develops new opportunities within existing accounts; Innovates to make an impact: on your customers, your team, and the company. Must-Have: 15+ years’ experience in a customer-facing role; Experience in a Customer Success Management, Business Process Development, or Professional Services role; Experience with large enterprise customers in a Professional Service model; Track record of consistently delivering projects, driving successful customer programs, and managing business development; Experience working with customer business, corporate IT projects and processes; Proven ability to lead people internally and externally to drive outcomes; A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue; Ability to work across geographies and cultures; Bachelor’s Degree (or equivalent) or higher; Fluent in Finnish and English, Swedish is an advantage. Even Better: Intellectual curiosity; Sense of humor. How you will be measured: Retaining and growing revenue within the existing customer base; Increasing executive visibility into your customer base; Increasing customer satisfaction scores; Creating eSystems advocates in your customer base. Potential Nicknames: The Safeguard; Digital Transformation Ambassador; The Nurturer.

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