Xtranet Technologies

About Xtranet Technologies

Job Summary We have an urgent requirement for the position of Technical Associate In Bhopal Position: Technical Associate Location- Bhopal Experience – 0.6 Month (International Calling) Qualification - Graduate / Under Graduate Job Description: - ** Technical Support, -- ** US calling S*ummary* Technical support specialist will be tasked with monitoring and maintaining customer’s computer systems and networks. Will be responsible for diagnosing any hardware or software faults with system and solve the issues via remote desktop or over the phone. To resolve network issues, configuring operating systems and act as maintenance engineer / helpdesk operator / desktop engineer and applications support specialists etc using remote desktop connections to provide immediate support. Ski*ll*s Required Excellent knowledge on how operating systems and software mechanism. Excellent Knowledge on Internet/Email/Computer/ Printer troubleshooting Ability to clearly explain technical issues to a customer/colleague. Excellent in Communication & Selling, Convincing, Negotiation of Computer Products Ability to apply logical thinking to provide solutions to Customer Issues & closing leads Learning Oriented to keep himself/herself updated about the latest technologies around Job Responsibilities ** Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Maintenance and monitoring of customer computer, networks and systems. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Job Type: Full-time Salary: ₹20,000.00 to ₹35,000.00 /week Experience: work: 1 year (Preferred) total work: 1 year (Preferred) Education: Secondary(10th Pass) (Preferred)

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