William Angliss Institute

About William Angliss Institute

William Angliss Institute is the Government endorsed specialist training provider for the foods, tourism, hospitality and events industries and is recognised as Australia’s leading provider of training for these key industry sectors. The Institute aims to provide excellent vocational education and training services for industry, students and government in Victoria, Australia and internationally. An opportunity now exists for a motivated and committed individual to join the Information Centre as an Admissions and Information Officer on a full-time, fixed-term basis until December 2020. Key Responsibilities: Provide timely student administrative services to support the admission to graduation lifecycle of domestic students. Provide excellent customer service both in person and over the phone to all clients including providing advice on admission and enrolment procedures, fee information, progression, timetabling, graduation and other administrative schedules and processes as required. Ensure accurate student and course enrolment information is recorded through the use of the Institute’s Student Management System (SMS) Ensure administrative procedures are followed to meet the standard of service and reporting requirements. The ideal candidate will have: A relevant degree or diploma level qualification preferably in Administration or similar discipline. Demonstrated experience in an administration role (ideally within an education setting) involving the co-ordination of a range of functions. Excellent customer service, interpersonal and communication skills (both verbal and written) with a proven record of positive customer outcomes. A high level of attention to detail with the ability to prioritise tasks and work both independently and as part of a team. Demonstrated computer proficiency and experience in Microsoft suite. Demonstrated experience using database management systems such as TechOne (SMS), CareerHub, Salesforce, Wufoo, and Zendesk. Working knowledge of regulatory requirements as per ASQA, TEQSA, HESG, VRQA, and other relevant bodies Ability to demonstrate a commitment to the Values of William Angliss Institute. Please note: A Working with Children Check is required for this role prior to commencement. Applications close: Wednesday 11 March 2020 at 3:00pm How to Apply Click on the “Apply Online” link and submit the following documentation as part of your application: cover letter; resume; and document addressing each of the Key Selection Criteria (KSC). The KSC is located on page 5 of the position description. Please note that only applications that address the KSC will be eligible for consideration. This is position is a re-advertisement, previous applications need not apply. For enquiries regarding this role please contact Kit Churchill, Information Centre Supervisor on (03) 9606 2533. William Angliss Institute is a Child Safe organisation and we therefore require all successful candidates for teaching positions and other identified roles to submit a Working with Children Check card prior to commencement of employment. The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples and people from culturally diverse backgrounds are encouraged. A full list of employment opportunities with William Angliss Institute can be found at https://www.angliss.edu.au/about/careers-at-angliss/ For assistance applying online phone (03) 9606 2486

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Legal Form: Ltd

Company Type: College / University

Company Size: 51 - 250

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