Western Global

About Western Global

WHAT WE ARE ABOUT Western Global designs, manufactures, and supplies innovative fuel and fluid storage solutions. With a combination of international acquisitions and organic growth, the business now has operating facilities in the UK, USA, Canada and Poland. This profitable company operates centralized group management and functions out of our Bristol office in the UK, employing over 130 staff with turnovers in excess of £50m. Our sales teams work with the largest national and international players in the Power Generation, Equipment Rental and Fuel Distribution markets both in the UK and abroad. HOW YOU WILL MAKE A DIFFERENCE As a member of the Internal Customer Service/ Sales team you will support the delivery of the departmental objectives. Working with colleagues from other departments and offices to surpass customer requirements and provide the best level of service throughout their customer journey. Using your product knowledge and business understanding you will inform and educate customers on the applications and benefits of our products. Delivering high quality and accurate quotations in line with customer expectations and supporting overall sales objectives to maximise all sales opportunities, encouraging repeat orders and identify and build relationships with new customers. You will work with the Business Development Managers to maximise customer contact opportunities to build relationships, pursue opportunities, and convert quotations into sales orders. WHAT YOU WILL BE DOING o Driving new and existing business Provide the first level of sales & technical support for customers via telephone and e-mail Educating customers on products that best fit their needs and technical specifications Providing quotations to customers as per guidelines set by management Offering insight and guidance on Western’s products Proactively research and analyse data providing insights on the market and customers Apply financial and commercial awareness to profitably sales and close deals Completing and reporting sales key performance indicators (KPIs) Developing new business through proactive and creative sales activities Identifying future opportunities in the market o Knowledge – Customer focus Entering all sales activities into the customer relationship management (CRM) system (NetSuite) Following up quotes in an appropriate manner Providing shipment details and answering any post-order customer questions Staying up to date with company policies, procedures and products Developing long-term customer relationships Understanding and fulfilling customers needs o General / Administrative Arranging sales meetings between clients and the Business Development Managers (BDMs) Working with BDMs to support pipelines and forecasting Supporting with follow-up tasks, activity notes and new client communications to keep BDMs on the road Promoting communications between the sales and operations teams Sharing your technical knowledge to train colleagues and new starters Using Netsuite to track opportunities, co-ordination of quotes with other subsidiary offices, and departments. WHAT MAKES YOU RIGHT FOR THIS ROLE Required Attributes: Good standard of basic IT capability e.g. Microsoft Outlook & Word Confident communication skills both verbally and written Analytical and problem-solving skills. Good attention to detail producing accurate information After suitable training and time in role can efficiently and accurately perform all functions of the job, demonstrating the required levels of technical product knowledge. Personal performance in line with departments Key Performance Indicators (KPIs) Previous experience in a sales role Desired Attributes: Advanced IT capability e.g. Microsoft Excel, Powerpoint, Visio Additional language skills Previous experience in a manufacturing industry Experience within a technical environment i.e. engineering, automotive etc. A valid Driving license Desired Personal Characteristics: Determination - not easily discouraged or put off Passion, enthusiasm and charisma Innovative – prepared to see beyond how it has been done before Positive outlook – always sees opportunity through any adversity Resilient – ready to bounce back from any challenges Assertive – gets things done when they need to be

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 420

Job Ads per Month: 12.0

Hiring Locations: 13

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