Westcon-Comstor

About Westcon-Comstor

ROLE DESCRIPTION As a member of the Services Solutions Practice the [Function] Services Coordinator will fulfil a supporting role within the business unit. Specifically, the [Function] Services Coordinator will drive best in class practices to assist the department to ensure services delivery excellence. The [Function] Services Coordinator will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction. DUTIES & RESPONSIBILITIES All Support department activities to achieve common goals and values in line with the vision of the Company Execution of administrative tasks to support department objectives Drive personal productivity, utilisation and development Support Manage Support Contracts from end-to-end: Activation, Delivery, Closure (from order to in-life) Ensure that data quality targets and customer SLA's are achieved and maintained Perform Vendor Contract Administration tasks Commercial Tracking of Support Contracts to include Service Variations Understand and utilise vendor support mechanisms Training Manage Training Events from end-to-end: Enrolment, Delivery, Closure Maintain accurate Sign-in Sheets & Attendance Reports Assure Customer Surveys are filled-in and available to the Sales & Marketing Organisation Support Sales and Operations Team in selling training services Assure we have a well-balanced yearly training schedule per location and per vendor Support Technical Team in facility and administrative requirements for delivering training Inspan Ensure end to end management of INSPAN suppliers Ensure INSPAN Partner documentation is kept up-to-date on the Company systems Track and ensure compliance with INSPECT on-boarding steps and documentation Identify Partner gaps and instigate sourcing as appropriate Ongoing Management of INSPAN Partners via Service Review Meetings/Communication Support Sales and Operations Team in selling and delivery of services Negotiation of best pricing from INSPAN Suppliers Projects Assist the Project Managers in controlling and tracking projects including meeting minutes, scheduling resourcing and reporting. Manage Simple Projects from end-to-end: Activation, Delivery, Closure (from order to cash) Identify at a commercial level the best use of Internal or External Resources to deliver services Ensure systems are updated with delivery status and project notes Perform Project Administration tasks Commercial tracking of Projects to include Service Variations PERSON SPECIFICATION Knowledge Good knowledge of Westcon portfolio General knowledge of networking and communications technology Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint Desired Skills Strong team player, working with teams across multiple geographies and time-zones Technology experience and product knowledge essential Proven experience of service delivery in the ICT industry Objective, professional & diligent Effective communicator at all levels - verbal & written Able to resolve problems and deliver under pressure Enthusiastic and energetic Flexible and adaptable to new concepts and methods of working Highly motivated to maintain and achieve personal development goals Qualifications Qualifications as required for the role (i.e Cisco CCIE, ITIL / Six Sigma, Prince II)

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Company Info

Company Type: Private

Company Size: 1001 - 5000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 954

Job Ads per Month: 20.3

Hiring Locations: 33

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