West Coast Reduction

About West Coast Reduction

West Coast Reduction Ltd. - Nothing Left Behind*. For more than 50 years we’ve been providing a necessary service. From our early roots as a butcher to our modern rendering facilities, we’ve created safe, environmentally friendly recycling solutions for the agriculture industry. We create valuable ingredients for everyday products, while at the same time helping to keep local communities clean and sustainable. Learn more at www.wcrl.com. Under Redux Services, a program of West Coast Reduction Ltd., we provide safe, sustainable recycling options for restaurants, grocery and convenience stores, coffee shops, food manufacturing and processing plants, and farmers to dispose of their used cooking oil, grease, and organics. Redux Program services include used cooking oil recycling, trap grease services, pre-consumer food waste repurposing, and bone and fat recycling. Find out more at www.reduxprogram.com. Based at our Vancouver Plant location at 105 Commercial Drive North, we are hiring for a Redux Services Account Coordinator. The role is responsible for administration support to the Redux Sales Team, coordination of the Redux team account activities and being the primary support person available to our key large Redux customers. Reporting to the Manager of Redux Services situated in Calgary, this is a full-time, permanent position. RESPONSIBILITIES Support day-to-day account coordination activities for key customer accounts such as: handling all inquiries, coordinate with third party service providers, managing reports or records and handling work tasks in support of emergency service calls Manage customer reports, tracking, record keeping and updates to Redux customer account data in our CRM and ERP systems (JD Edwards) Support Redux Service Consultants by assisting with outbound sales calls, tracking of site visits, preparation of sales materials and information consolidation Provide assistance in resolution of Redux product and service problems Management of recording and logs of incidents for review Generate reports for missed service stops and other service-related issues Research and compile information on new target customers to increase Redux Program growth across Western Canada Coordinate business development activities with Redux Service Consultants Execute all third party service provider scheduling and coordination Provide assistance with day-to-day account service support and coordination of special projects THE IDEAL CANDIDATE: Two years of relevant customer service experience or equivalent combination of education and experience required Self-motivated and detail-orientated with a high degree of accountability towards projects and work assigned Strong written and verbal communication skills Exceptional interpersonal, listening and problem-solving abilities Outstanding organization and time management skills; ability to manage multiple tasks, prioritize work and exercise initiative to ensure high quality service in a high paced environment Advanced skills in Microsoft Office programs including Excel, Word, Outlook and PowerPoint Prior experience working with ERP and CRM systems a strong asset Ability to work hours required as per business needs and be available on an on-call basis INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR RESUME BY EMAIL TO CAREERS [AT] WCRL.COM OR VIA THE "APPLY NOW" LINK BELOW. Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted. Job Types: Full-time, Permanent Experience: customer service: 2 years (Preferred) Location: Vancouver, BC (Preferred)

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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Job Ads found: 549

Job Ads per Month: 14.4

Hiring Locations: 7

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