WeLab Bank

About WeLab Bank

WeLab is a leading fintech company in Asia with one of the first virtual banks established in Hong Kong. WeLab provides financial services by creating seamless digital experiences to over 36 million customers across Hong Kong, Mainland China, and Indonesia. Using its proprietary risk management technology and advanced AI capabilities, WeLab effectively analyzes unstructured mobile big data within seconds to provide innovative financial services and offer consumer financing solutions for individual customers. The company also offers B2B enterprise solutions by partnering with traditional financial institutions, which utilize WeLabs technology to offer fintech-enabled services to their customers. WeLab operates WeLend and the WeLab virtual bank in Hong Kong, Wolaidai (我来贷), Taoxinji (淘新机) and Tian Mian (天冕) in Mainland China and AWDA, a fintech joint venture with PT Astra International in Indonesia. WeLabs investors include Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchisons TOM Group, International Finance Corporation (a member of the World Bank Group), Alibaba Entrepreneurs Fund, Sequoia Capital and ING Bank. WeLab aims to bring joy to everyones financial journey. We strive to improve peoples lives by reinventing financial services through game-changing technology. We put our people first, whether its our customers or our employees. WeLab also operates the leading online lending platform, WeLend, in Hong Kong. As the only homegrown Hong Kong fintech to receive a virtual banking license, we aim to reinvent and redefine the banking experience by building a bank we love. We are an energetic and passionate team that can deliver and execute. We are looking for other intellectually curious, open-minded and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Now you have the opportunity to join us on our journey to achieve our vision and be part of building a better financial future for everyone. About you: Youre a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment You have a strong thirst for knowledge and are driven to find solutions that dont exist yet You are comfortable with ambiguity and extremely resourceful (in your past life you couldve been a detective) You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you. You are humble and prioritize the success of the team over your own with an eagerness to help those around you You dont shy awayfrom challenges and have the ability to bounce back from setbacks About the role: At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation. As a Customer Service Officer, you will be the specialist to provide customer a quality and one-stop services via various touchpoints, i.e. phone, chat, video and email. Be assertive and passionate to resolve customer enquiries and complaints by giving customer a peace of mind in banking with us. What youll do and what success looks like in this role Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty Handle and resolve customer complaints promptly and escalate to team head if necessary Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency To perform any other duty as assigned by supervisor What is required and what were looking for Associate Degree / Diploma or above Minimum of 2 years experience in contact center Experience in handling customer complaints is preferred Good in verbal and written English and Chinese Good in customer service mindset and interpersonal communication skill Energetic and able to work under pressure Shift work is required on weekends and public holidays WeLab perks: Competitive salary Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team Weekly afternoon teas and fully stocked fridge Coffee stipend Conveniently located office surrounded by diverse and delicious lunch options Lively office with gaming consoles and a ping pong table Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc. Employee referral bonuses Awards recognition: KPMGs 2018 Fintech Top 100 #7 in China and #23 globally, only Hong Kong fintech recognized on the list for 3 straight years The Asian Bankers Best Business Model and Best Data Analytics Initiative in 2018 We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below. All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 12 months of receipt. Full-time

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 501 - 1000

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Job Ads found: 30

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