WeFix

About WeFix

We are currently recruiting for a Customer Service Specialist in our George branch. This role will be part of the Front of House team, dealing directly with our high net-worth customers. The person best suited for this position is an individual who will go the extra mile in engaging with our customers and ensuring a seamless Customer Journey. KEY RESPONSIBILITIES What will your main duties be? Greet and direct our customers in a optimistic, friendly and professional manner Keep the Front of House area impeccably neat at all times Assist with client requests and inquiries Manage incoming calls alongside your FOH team Engage with our customers to ensure a seamless Customer Journey Client Communication (quotes, job status updates etc) Printing and Processing Invoices Receive Payments (Cash & Credit Card) Selling Company Products Stock Taking & Stock Management QUALIFICATIONS AND EXPERIENCE What background do you need in order to apply? Matric (Grade 12) Computer Literate (Emails, Excel etc) Administrative experience A minimum of 2 years Retail experience in a Customer service role Experience in the Technology / Cellular space is advantageous COMPETENCIES What skills should you posses to make the most success of this position? High level of Optimism Excellent Communication skills Customer Service focused Solution driven Attentive to detail Time-management & Prioritisation skills Emotionally Intelligent Conflict handling Ability to work under pressure Stress management skills Teamwork Willingness to learn and grow Compliance to procedures weFix is passionate about people! Not only our customers, but our staff too. It is very important that you buy into our Culture and our value system. This position involves working shifts/retail hours (weekends included). If you feel you are the best candidate for this position, please send us your CV - weFix HR Job Types: Full-time, Permanent Experience: Retail (Customer Service): 2 years (Required) Education: High School (matric) (Required) Location: George, Western Cape (Required)

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

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