WatchGuard Technologies

About WatchGuard Technologies

Position Overview This position is a 3-month contract with an opportunity for extension/full-time hire. You are in a highly visible role on a rapidly growing team on the forefront of network security. This is the starting point of a developing career in WatchGuard with multiple avenues of success. On a typical day, you will answer incoming calls from our end user customers. You’ll be analyzing, evaluating, and determining the level of urgency of the problem. You will be our frontline WatchGuardian and it’ll be crucial to use your excellent interpersonal skills to go above and beyond in every customer interaction. The day will be fast-paced and challenging. If you’re looking for a foot-in-the-door with an awesome company that will lead you to the next level in your career growth, then this is what you’ve been searching for! Duties and Responsibilities Duties and responsibilities may vary based on customer demand and skill level Provide superior customer service and support to all customers by telephone, web, email, and/or chat Assess customer’s support status to determine eligibility for hardware and software support Analyze, evaluate, and determine urgency of customer support issues and route to the proper team for review Follow established department protocols for escalation of issues that, for technical or customer management reasons, cannot be resolved within the confines of the Admin position Uphold company Privacy Policy guidelines regarding customer data Learn how to put your experience to work, continue learning through case and customer management, and become a WatchGuard evangelist Requirements Working towards the completion of/or have completed a computer science degree or equivalent Passion for resolving customer issues quickly and efficiently Ability to show empathy and ownership of customer issues, within your role Superior customer service and communication skills (written and verbal) Understanding of network security concepts Engaging and attention-to-detail work ethic Proficient typing and general computer skills including the use of Microsoft Office products Consistent and punctual attendance High School Diploma or equivalent Experience Plus Not Required Some experience in a customer service and/or Help Desk environments is helpful Relevant IT certifications such as CCNA, CCNP, Network+, Security+ The WatchGuard Technical Support Phone Administrator is a 3-month position with the opportunity for extension and/or hire if the Phone Admin demonstrates excellent career growth potential into a Technical Support Triage position. Internal promotion and growth are valued and encouraged at WatchGuard and we are actively growing our Customer Support Team! Why Work for WatchGuard? At WatchGuard we create smart security, simply done. We’re a leader in building cyber security hardware, wireless, and cloud solutions that protect small and midsize businesses, and distributed enterprises worldwide. Our award-winning network security solutions provide layered, enterprise-grade protection that is easy to deploy and manage. Whether you are an industry veteran, or at the beginning of your career, now is an amazing time to work in the security industry, and there’s never been a better time to be at WatchGuard. We love solving the industry’s toughest challenges, and our innovation keeps our customers ahead of increasingly sophisticated hackers, which has fueled record revenues. We’re heavily reinvesting in the company, and driving rapid acceleration across all aspects of our business. As a result, our employee base has nearly doubled in the last three years, organically and through acquisition. Our company culture places intense focus on our customers and employees. From the newest employee to our CEO, you'll find that each person at WatchGuard embodies our core values: accountability, passion for success, community building, and maintaining a customer focus in all things. WatchGuard Technologies is privately backed by equity firms Vector Capital and Francisco Partners, and has headquarters in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America. As an Equal Opportunity Employer, we are committed to a diverse workforce.

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 24

Job Ads per Month: 2.2

Hiring Locations: 1

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