Warwickshire County Council

About Warwickshire County Council

Customer Services Advisor – Bedworth 37 hours Permanent About us We have a permanent Customer Service Advisor role within the Customer Service Centre Supporting People Team, based at King’s House in Bedworth. The role Our purpose is to provide a high-quality service to the residents of Warwickshire. This team aims to support eligible applicants who are in immediate need of food, fuel, providing access to preventative services such as debt management and those whose needs are more long term and who have become vulnerable through an ongoing set of circumstances. You will be working as part of a team as the single point of contact for requests for information, advice and services from the public, within the Council and other agencies. Skills & experience We are looking for a professional and enthusiastic Customer Service Advisor to help us achieve our drive to provide excellent service in everything that we do. Our business is changing rapidly so the ability to learn new processes and systems is paramount. You'll have strong communication skills, a good understanding of IT systems and a real commitment to service improvement. Experience of working in a customer service environment with empathy and patience, the ability to remain calm and tactful when dealing with a continuous stream of contacts requesting a service is essential. This is a very demanding but rewarding role. Please look at the role and essential criteria on the attached Job Description, if you have the necessary qualities and skills, we would like to hear from you. Additional information For further information about the role please contact Francesca Soles either via email at [email removed] or call 01926 350863. Opening hours are 08:00-17:30 Monday to Thursday and until 17:00 on Friday; shifts will be worked on a rota basis between these hours. Closing date: 23rd February 2020 Interview date: 3rd March 2020 Potential start date: 17th March 2020 To apply for this vacancy please click on the 'Apply' button. Our method of application is online, please note, CV’s should not been submitted unless asked to do so. If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on [email removed] including your contact details and any relevant screenshots. You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application. As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [email removed] and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all staff and is keen to address areas of under representation in its workforce and would particularly welcome applications from all suitably qualified persons from the BAME community, disabled people and people from the LGBT+ Community.

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Company Type: Government

Company Size: 1001 - 5000

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