WD-40 Company

About WD-40 Company

Overview: We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to provide service support to a wide range of customers (retailers) and a high functioning supply chain team. The candidate will need to be inquisitive and open to learning a range of tools and procedures. The role involves processing sales orders, logistics (product delivery) and customer enquiries. As the first point of contact for customers and business partners, this person must be highly motivated and passionate towards the company and range of products. It’s important to ensure all customers are left with positive lasting memories. The successful candidate will work closely with the Supply Chain Manager to collaboratively identify functional improvements, ensuring all orders are shipped and delivered on time. The role involves constant communication within a small team, so it’s essential for the applicant to be motivated to meet and exceed personal and team goals, whilst forming genuine and professional relationships. As are all roles within WD-40 Company, this position is an integral part of the smooth success of the Australian WD-40 Company tribe. Responsibilities: Processing of sales order and preparation of additional documentation with high attention to detail. Generate available inventory report, review and allocate inventory to customers as required. First point of contact for customers. Provide customers with exceptional customer service, up-to-date product information and upselling of products where applicable Communicate and coordinate with warehouses, carriers, team members and logistics to ensure orders are fulfilled, shipped and delivered on time Update and maintain data integrity in our ERP and associated systems. Resolution of customer inquiries and delivery issues through investigation and liaison with business partners. Investigate and process customer credit requests Maintenance and review of internal and external standard operating procedures whilst seeking process improvement opportunities Maintenance and filing of all e-files as per operating procedures and best practices. Qualifications: 2+ years experience in a business to business, customer service role Proven track record of outstanding customer service, strong attention to detail, personal accountability and independent solution based problem solving. Demonstrated ability to learn and follow processes, procedures and learn new systems Use of sound judgment and conflict negotiation skills Knowledge of MS Office suite. HSC completion. Additional studies will be taken into consideration. Our “Why” At WD-40 Company we believe that purpose driven, passionate people guided by our values create amazing outcomes. Our “why” is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our “why” is by cultivating a tribal culture through learning, teaching and living our values. Since 1953, our formulation of WD-40 remains a secret, however it is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products and we seek best-in-class talent. Why You Should Apply If you believe in our “why” this is the place for you Suburban location in Epping, Sydney Publicly traded company headquartered in San Diego, California since 1953 Voted Most Democratic Workplace and certified WorldBlu Freedom Centered Workplace Learning based culture that supports the growth and development of our team members Our comprehensive benefits package provides bonus potential for everyone, extra superannuation, short working hours on Fridays and much more! Do You Align With Our Values? Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day. We value doing the right thing. We value creating positive lasting memories in all our relationships. We value making it better than it is today. We value succeeding as a Tribe while excelling as individuals. We value owning it and passionately acting on it. We value sustaining the WD-40 Company economy. Ready? Set? … Apply Now http://www.wd40company.com/about/careers/ #WD40TribalLife #PositiveLastingMemories Thank you for considering WD-40 Company in your career search!

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Company Info

Legal Form: Company

Company Type: Public

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 307

Job Ads per Month: 7.0

Hiring Locations: 16

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