Verisk

About Verisk

Company Description Verisk Risk Rating (VRR), a Verisk Analytics company, has almost 20 years’ experience of providing risk rating tools to the insurance market. VRR provides medical and veterinary underwriting software to insurance providers that enables the rating of pre-existing medical conditions to allow informed underwriting decisions to be made on travel, pet and other health related insurance products. Clients range from multinational and specialist insurers to insurance brokers and aggregators. Job Description Reporting to the Client Services Manager, Australasia, this pivotal role will support and pursue current and future clients of the Risk Rating business across Asia. Client Services will, with direction from the Client Services Manager Australasia, play a key role in building and developing Risk Rating client relationships, in addition to maintaining relationships with the international sales and marketing teams to provide a world-class service delivery capability. Client Services will deliver against the business plan targets and implement measures to ensure an appropriate communication flow with colleagues based in the UK and Australia to ensure cohesive client management, fulfilment of strategy and alignment of business processes. Client Services will deliver a professional and high standard of customer service at all times ensuring all contractual obligations are met and adhered to. Client Services will oversee and manage all VRR Asia activities as follows: Client Account Management and Liaison The ongoing management of our existing client base is an integral part of what we do and a key component of our retention strategy. Client engagement through meetings and communications is critical to our success. Client Services will take ownership of this as well as identifying and exploring new opportunities to strengthen our partnerships and/or provide additional services to our existing client base. Team and Service Co-ordination Working closely with our growing team, ensure that all aspects of client relationships (integrations, upgrades, queries, updates, finances; etc) are handled professionally and efficiently. Technical Project Management and Liaison Working closely with Client Services Manager, Australasia, ensure product deliverables are reviewed, concepts are understood, timeframes are monitored and costs are manage Key Activities/Main Duties: Commercial/Account Management Developing an in-depth knowledge of current clients, key stakeholders and decision makers, ensuring regular, ongoing contact with all clients is maintained. Managing the onboarding process for new clients, including integration support and audit, account setup and preparation of service agreements in liaison with the Regional MD, Client Services Manager, Australasia and Verisk Legal department. With guidance from the Client Services Manager Australasia, ensuring that all contractual obligations are met (where appropriate with guidance from our lawyers). Working with existing clients and senior stakeholders to manage relationships and nurture further business opportunities, in particular cross-selling / international capabilities across Risk Rating. Liaising with both local and international colleagues to create a coordinated approach to account management, ensuring alignment of Risk Rating’s multi-product and international capabilities. Remaining abreast of market demands and competitor capabilities to identify probable future requirements / business needs and areas for internal R&D work. Being responsible for the management of all client contracts; identifying risks and opportunities for the business and ensuring contract terms are applied. Managing the collection of data from clients and where possible enhancing the analysis and quality of data we obtain to enhance our understanding of the client's business and to inform the Risk Rating product development process. Ensuring account billing and finance support for clients is robust and follows internal business requirements. Producing monthly and annual reports to support the business and monitoring progress against budgets and targets. Developing and maintaining robust Business Continuity and Disaster Recovery plans for the regional business. Being the local contact point for the implementation of a VRR wide CRM solution (Salesforce.com) in conjunction with the VRR UK team Identifying new markets, clients and business sectors with direction from the MD Australasia and in conjunction with the relevant sales teams. Working closely with the Business Development Team to develop individual customer strategies and lead generation ideas to ensure regional growth objectives are fulfilled. Working with the Business Development team to research and build relationships with new clients; identifying key stakeholders and decision makers and setting up / hosting meetings, events and/or networking opportunities. Assisting Risk Rating sales colleagues with sales/negotiation meetings and where possible working in tandem on pitches and client requirements. Working closely with the Verisk marketing team to understand the regional marketing strategy and ensure its successful implementation Reporting Data Ensuring that all key reporting data (client opportunities, pipeline and sales data, and financial forecasts) are available to the MD Australasia and Director of Finance on a regular and timely basis. Qualifications We are looking for a personable, confident, credible individual with the following skills / areas of expertise: Commercially aware with proven success in the insurance sales / account management industry. Passionate about their work and contribution. Good business and financial knowledge – commercial acumen. An agile and flexible approach to work; adaptable to change. Experience of working in a fast-growing and developing business. Adaptable to the audience. Excellent presentation, persuasion and negotiation skills. Calm, diplomatic and self-aware. Excellent verbal and written communication skills. Excellent PC skills with good knowledge of Microsoft packages. Self-sufficient with a high level of organisational ability. A high degree of accuracy and attention to detail. Ability to translate technical information into tangible business benefits. Additional Information null

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 5001 - 10000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 12052

Job Ads per Month: 246.0

Hiring Locations: 115

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