Venture

About Venture

This role is ideal for individuals seeking to make a career as an IT Professional. Only candidates with completed assessments will be reviewed. About Venture Venture (www.venture.ca) is a growing IT agency that provides end-to-end managed services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 30 years in IT market experience, we've partnered with clients to customize IT solutions in financial, legal, advisory, and manufacturing industries. It's an extremely exciting it at Venture as we will be moving to a new office space in Markham and undergo rebranding! If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply. The Role Venture is currently seeking an Entry Level IT Support Technician to join our growing team. The ideal candidate has some experience in hardware and software support and is looking to grow and develop their technical skills with an IT company. You will be primarily responsible for providing first level onsite and remote support to clients, ensuring delivery of client services. What you’ll be doing First point of contact for corporate client requests via ticket, phone, or walk-in Monitoring the ticketing system for new client tickets and actioning, dispatching or escalating when appropriate Diagnosing and resolving tickets within client service level agreement time frame Managing and maintaining communication with users on ticket progress Documenting ticket progress and resolution notes for client billing or review Acting as the liaison between the account and technical team to client when required Meeting client service level agreement targets while maintaining a high level of client service Supporting technician and account teams to ensure client satisfaction Supporting Apple retail team with basic diagnostic and repair preparation Identifying opportunities to improve Level 1 IT support team Performing other tasks, based on management requirements What's required Post secondary degree or college diploma in Information Technology or related field with a GPA of 3.0+ 1+ years of experience in a service desk role providing IT support and troubleshooting - hardware and software 1+ years of experience with ConnectWise or a similar CRM ticket system Support knowledge of PC hardware, Microsoft operating systems (Windows 7, 8, 10), remote desktop applications, printer driver troubleshooting, and basic network troubleshooting Support knowledge of software such as: Worldox, PC Law, Office 365, Office 2010 - 2019, and Cisco AnyConnect Support knowledge of iOS and MacOS devices, as well as basic iOS/MacOS troubleshooting is a strong asset Strong client service skills – communication and problem solving Ability to work with non-technical users - simplifying complex information Ability to multi-task, prioritize and manage time effectively Industry certifications are considered an asset ie. A+, ITIL, Windows 10 MCSA Driver’s license and access to vehicle may be required This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM Overtime work may be required but will be compensated What you'll get The opportunity - we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing Competitive salary - base salary, group RRSP, and profit sharing plan Learning and development - chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.) Comprehensive benefits - health, dental, and vision Flexibility - flexible work schedule to balance personal and work life Work and play - work with veteran IT professionals in a fun office Snack pantry - our kitchen is always filled What we value Entrepreneurs - we are self-starters and people who enjoy challenges Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success Technology enthusiasts - we get paid to geek out on the latest products, updates and releases for our client partners Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development Benefits: Dental care Vision care Extended health care Flexible working hours Bonus scheme Vacation & paid time off Parental leave Company events & social hours Education reimbursement Job Types: Full-time, Permanent Experience: IT Desktop Support: 1 year (Preferred) Customer Service: 1 year (Preferred) IT Hardware Repair (printers, laptops, etc.): 1 year (Preferred) Education: Secondary School (Required)

Synonyms

Technologies (from Job Ads)

Hiring Locations (10 of 14)

Headquarters

Loading map...

Company Info

Legal Form: co

Company Type: Public

Company Size: 5001 - 10000

Revenue: 2 - 5 billion (USD)

Job Ad Metrics

Job Ads found: 1296

Job Ads per Month: 30.9

Hiring Locations: 14

Data Info