Vanderlande Industries

About Vanderlande Industries

Service Manager Oman Our company Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has more than 6,300 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than two billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions. Your department Airports EMEA Service Operations is responsible for execution of service contracts and projects throughout the EMEA organization and is growing year-by-year strongly with over 600 employees and multiple site based teams, operating in over 30 countries throughout the region at leading airports. Oman Airports is one of our strategic accounts that was added to our portfolio a couple of years ago after delivery of project at Muscat and Salalah. Our promise is to supply the “best in class” services to our customers to improve the competitive position of our customers in its market (www.vanderlande.com). About Oman Airports Oman Airports is a government-owned company that manages and operates the civil airports in the Sultanate of Oman and provides integrated airport operations and infrastructure management, such as on-ground services, terminal buildings, cargo buildings, runways, aprons, car parking and other facilities. Oman Airports is one of the strategic customers within EMEA where we aim for long-term business and close partnership. Oman Airports facilitates travels for over 17 million passengers annually and the vision is to be among the top 20 airports of the world by 2020. Your position At Muscat and Salalah Airport over 150 site service employees are active 24/7 to support the airport in the baggage handling operations and maintenance. As Service Manager Oman, you are responsible for all services activities at Muscat and Salalah Airport. These activities cover the full range of installed IT (Infrastructure, Middleware, Applications), Maintenance (state of the art baggage handling system including check-in, sorting, early bag storage, flight make up) and Operations (control room and bag unjamming). Your main responsibility is to make sure that together with your team we deliver outstanding services to our customer, as well as supporting the customer to improve their competitive position supported by technical and logistic solutions offered by Vanderlande. As a local ambassador of Vanderlande you will also be responsible for the Quality, HSE, People, Reporting and Finance. Towards the customer you are end responsible for contract management, creating and negotiating business opportunities for the long-term and for the day-to-day operations including management of crisis situations. You will be responsible for maintaining the necessary staff, the continuous development and further professionalization of your team. You are responsible for determining the Operations, Maintenance and IT strategy and service organization together with the customer. You make agreements with the customer regarding system performance. The customer’s business and logistics are likely to change and/or being expanded during the system’s service life. You ensure that the system continues to optimally match the customer’s needs and processes. You do so with the assistance of your colleagues who are experts in the field of logistical processes, systems, IT, software, maintenance and operations. You inspire the process engineering team to look for continuous improvements, based on data and based on discussions you and your team have with airport and ground handling staff. You take a proactive role in suggesting improvements. And finally, you take responsibility for the financial performance of your team. In this function, you will report to the Service Operations Manager Airports EMEA. You are heading the local management team and your primary working location will be Muscat Airport. In this role you will also support startup and further professionalization of other site based teams worldwide. Your profile You have a Technical degree in Mechatronics, IT, Industrial Engineering or equivalent on Master level, >10 years (international) service and contract management, operations and maintenance, and preferably IT management experience of capital goods, Natural leader (combination of people & technical skills) and a strong personality, with managing and team building of a large group of technical staff, You have proven contract management (SLA) and negotiations skills, Ability to balance short and long term objectives with the customer, Preferably a background in automated handling systems, the capital goods industry, IT and/or system integration business, Preferably airport management experience, Mature sparring partner on a senior and executive level at both customer as well as internal, Major contributor to service site development of processes, pricing, product development and marketing, You are customer oriented, proactive to reach determined goals, structured and have a drive for continuous improvement, Safety orientated with knowledge or training to influence staff to avoid, detect and resolve safety hazards via purchased solutions or enacting procedures, Ambitious and proactive with respect to continuous improvement, You have excellent communication skills, in writing and speaking, in the English and the Arabic language, Living in Oman or willing to move there, within commuting distance of Muscat Airport. Personal skills Strong interpersonal, communication skills Good sense of setting the right priorities in a demanding and dynamic environment Structured thinker Reliable team player Pragmatic, proactive Organizational sensitivity Group-Oriented leadership Customer-orientation/Service Provision Maintaining and developing relationships Defining and developing strategies Perseverance Entrepreneurship Safety leadership Selection Procedure For more information regarding the selection procedure, you can contact Sami Dababneh (Regional HR Manager). If you recognize yourself in the above profile and are interested in the role of Service Manager Oman, then please send your CV and introduction letter with your motivation why you are the candidate we seek for this role to [email removed] by 21st February 2020.

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Company Info

Legal Form: BV

Company Type: Subsidiary or Business Segment

Company Size: 501 - 1000

Revenue: ~ 1.4 billion (EUR)

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Hiring Locations: 69

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