Vable

About Vable

Vable is a rapidly growing B2B news aggregation and publishing platform with global blue chip clients. We are a small yet fully decentralised team located around the UK / Europe and the USA. We are passionate about what we do - particularly, our Customer Service. We’re looking for an equally passionate Customer Support Analyst, located in the UK / Europe, to join our customer success team and to provide total customer satisfaction through all communication channels i.e. phone, email and web. This role reports to the Head of Client Success, based in the US. Our ideal candidate will be able to demonstrate their passion, inquisitiveness, attention to detail, and their willingness to put clients first. Requirements In this role you will: Develop deep knowledge of the Vable software Partner with our customers to effectively resolve issues and answer questions through phone, email and chat Provide training to clients and trialists of our platform Manage the onboarding of new clients Write knowledge articles for publishing in our online help desk Diagnose software issues and engage with our product and engineering team, providing insight into client use cases and being an integral part of shaping the future development of the platform Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services Show composure, resilience, and flexibility as customer needs evolve and case volume changes Carry out any other associated tasks deemed necessary by Management We are looking for people who: Are able to work well under pressure, prioritise their own own workload and work on their own initiative Have a keen eye for detail, common sense and strong analytical/problem-solving skills Have experience of ticketing systems such as Intercom and Zendesk Find creative problem solving fulfilling & challenging Thrive in a dynamic environment and are comfortable with ambiguity Adapt quickly to changing priorities and customer needs Passionate about working with customers and finding solutions that make their goals possible Outstanding communicator, articulate, fluid conversationalist Interested in further developing their technical skills Are able to work effectively within a decentralised team Know how to make other people smile If you have these skills and the experience required to excel in the role of Customer Support Analyst at Vable, we want to hear from you Benefits Why work for Vable? We are characterised by pace, progress and change, and believe in unlocking everyone’s potential. Above all, we value the contributions each of our team members make and reward them. We encourage constant learning so you can stay sharp. We love and encourage creativity. We provide comprehensive healthcare coverage. We offer flexible working to suit an employee’s needs. This includes location. We offer a competitive salary depending on experience.

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Company Info

Company Type: Private

Company Size: 11 - 50

Revenue: 1 - 5 million (USD)

Job Ad Metrics

Job Ads found: 68

Job Ads per Month: 3.6

Hiring Locations: 3

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