VGW

About VGW

About VGW We are pioneers in the online social gaming experience, with innovative technology and dynamic challenges. We own and operate several market-leading brands in the largest markets in the world and have about 500 team members globally, all committed to building something amazing, pushing our boundaries and having fun in the process. We've been disrupting online social casino and poker gaming since 2010 and bringing fun and excitement to millions of customers. At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing. About The Role As a Desktop and Service Support Officer at VGW, you'll provide exceptional first and second line IT support to our Sydney team. You'll be part of the IT Services Team aka Team Unicorn. On a day to day basis, you'll be: Providing L1 & L2 desktop & IT service support to our Sydney team Providing exceptional remote support to our colleagues based elsewhere Setting up, configuring and managing end-user devices using our MDM platform Troubleshooting software and hardware issues Provisioning systems access for new and existing users in line with our IAM policy and procedures and managing the access card system Performing IT inductions for new starters Providing general IT advice and guidance Procuring, tagging and tracking VGW IT Assets Helping Martin (our Perth based Technical Lead) figure out what the heck's going on when the network is having a moment Supporting Cisco Webex Teams video conferencing devices and software About You We need you to have the following attributes: At least a couple of years experience in desktop support Exceptional interpersonal skills. You'll be the kind of person that is approachable and happy to help and can liaise with users at all levels within the organisation (including C levels) Knowledge of Mac OS and Windows operating systems and experience in supporting both Be comfortable in a "cloud-first" environment. We hate managing infrastructure! Experience in supporting G Suite Enterprise Experience with the following products would be a bonus – VMWare Workspace ONE (AirWatch), Sentinel One, Okta Any experience in network management (specifically Fortinet) will be held in high regard Proactivity. We'd love you to bring new ideas to the company and be able to act without being told what to do Solid time management skills are essential. What's Next? Does this sound like your kind of challenge? Apply now and we'll be in touch soon.

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 1001 - 5000

Job Ad Metrics

Job Ads found: 651

Job Ads per Month: 13.6

Hiring Locations: 18

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