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About Upwork

One of Upwork's largest clients, an American multinational technology company, is in search of a German Speaking M365 Proactive Copilot Support Engineer with strong communication skills and knowledge on M365 Copilot and technologies. The Proactive Copilot Support Engineer will utilize their expertise in Microsoft 365 products and services to provide technical support and advise customers by helping them gain the most from their M365 subscriptions. The Support Engineer will have excellent native or bilingual English speaking, listening and chat skills in order to communicate with customers and should be available immediately. Deliverables will involve proactively reaching out to customers purchasing a Copilot subscription. This outreach aims to understand the reasons behind the purchase, guide them through Copilot features in M365 products according to their business needs, gather insights on their experience using Copilot, and address any potential concerns or issues they might be facing with Copilot’s features. The Support Engineer will proactively work closely with customers to understand their usage needs, identify opportunities to increase workload, and provide tailored solutions to enhance their overall experience with Copilot. The initial customer contact is made via email, with the goal of converting this initial interaction into a phone call. All technical and business-related dialogue is conducted during this call, where the Support Engineers engage in a personalized dialogue with customers to identify their business and technical needs and advise them on the best architecture and product-workloads to suit their requirements.

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 501 - 1000

Revenue: 100 - 500 million (USD)

Job Ad Metrics

Job Ads found: 6168

Job Ads per Month: 131.2

Hiring Locations: 186

Data Info