Union Station Homeless Services

About Union Station Homeless Services

TITLE: Database Analyst DEPARTMENT: Development REPORTS TO: Associate Director of Development EMPLOYMENT STATUS: Regular; Full-Time REG. HOURS WORKED: 40 hrs/wk; Non-Exempt JOB SUMMARY: The Database Analyst holds the critical role of maintaining the Raiser’s Edge database, which tracks donations and donor information. Reporting to the Associate Director of Development, the Database Analyst is responsible for the performance, integrity, accuracy, security, and analysis of the Raiser’s Edge database structure and content. This position will ensure proper use of the donor database by other staff; provide oversight to ensure accurate and timely gift entry, generate accurate reports and targeted mailing lists and provide analysis of giving trends to support the agency’s fundraising and marketing efforts. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: Manage all aspects of the agency’s Raiser’s Edge database including coding systems, data integrity, and maintenance; update the Data Procedures Manual regularly to reflect any updates or changes. Maintain the accuracy and integrity of the database by updating duplicate accounts, deceased or inactive constituents, bad addresses, general contact information, as well as the regular updating and maintenance of donor solicitation preferences. In consultation with Ass. Dir. Of Development and Sr. Dir. Of Development and Communications, create new campaigns and appeal codes as needed. Communicate coding systems with relevant staff. Manage implementation of all data enrichment services through Blackbaud’s Raiser’s Edge offerings to maintain data integrity, such as wealth screening, deceased finder, and bad address finder services; remain knowledgeable and up to date regarding Raiser’s Edge’s offerings and best practices. Develop and maintain effective and efficient systems to manage data connections, imports and exports between Raiser’s Edge and other agency data systems, including but not limited to Financial Edge, Constant Contact, and Volgistics. Oversee the gift entry process to ensure incoming data is accurately coded. Track of gift adjustments according to the agency procedure. Provide, support and identify training in support of staff and volunteer team members’ accurate and appropriate use of the database systems. Book pledges at the calendar and fiscal year-end, and generate pledge reminders and invoices. Manage month end-processing, troubleshooting and data auditing to support the monthly reconciliation report and review with the finance team. Design and deliver clear and accurate reporting and analytics to enable the agency to track revenue and giving trends, and identify new opportunities for support. Design and produce accurate queries, exports, reports, and lists as needed by development and communications staff for donor mailings, newsletters, annual report event invitations, board give and get, moves management and donor lists in a timely and systematic manner. Create customized dashboards for development staff to track and reflect revenue progress. Occasionally work evenings or weekends to support fundraising and donor appreciation events. Provide administrative support for the agency’s fundraising activities as needed. Perform other duties as assigned or requested. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: Work indoors in a temperature-controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. Stand and sit for long periods of time; move and walk to various locations. See, hear and speak clearly in order to give and receive information and instructions. Complex reading and writing skills, memorization skills, analytical/perceptive/comprehensive capabilities. Good judgment and decision-making capability. Ability to quickly organize and communicate thoughts and to understand communications from others. Ability to work independently, with others, around others, have verbal and face-to-face contact with others. Ability to interact effectively with employees, clients, customers, and members of the public. Ability to multi-task, prioritize work, manage time, adapt to changing work demands, meet deadlines and perform under time constraints. High level of concentration and attention to detail for extended periods of time required. Ability to respond effectively to sensitive inquiries or complaints. Passion for fundraising and the mission of Union Station Homeless Services required. Requires the use of computers for long periods of the day. Able to work overtime, and work evenings and weekends. Travel to off-site meetings. KNOWLEDGE, SKILLS AND ABILITIES: Proficient skills in Raiser's Edge required, including experience with database queries, import/export, reporting functions. Advanced skills preferred. Demonstrated ability to analyze complex data and provide detailed and accurate reports. Proficiency in Microsoft Office required (Excel, PowerPoint, Word and Mail Merge) Excellent record-keeping, writing, communications, and interpersonal skills. The ability to prioritize and perform multiple tasks simultaneously. High level of integrity and discretion, with the ability to hold confidential information in confidence Must have excellent organizational, analytic, and problem-solving skills. Must possess high attention to detail and the ability to manage multiple projects, deadlines and competing priorities with minimal supervision. Ability to work well with and to support a fast-paced multidisciplinary team. Excellent written and verbal communication skills. Passion for fundraising and the mission of Union Station Homeless Services required. EDUCATION, TRAINING AND EXPERIENCE: 3+ years related experience with relational databases and data management required. Prior experience in a non-profit development/fundraising office strongly preferred. Union Station Homeless Services is an Equal Opportunity Employer

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Company Size: 51 - 250

Revenue: 25 - 100 million (USD)

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