Tsebo Group

About Tsebo Group

About Us As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction. Duties & Responsibilities Logging incoming calls from clients in line with the Helpdesk Procedure. Ensure that calls are answered within 3 rings. Ensure calls are logged accurately on the Helpdesk System. Ensure all relevant details and comments are recorded on the Helpdesk System / Work Order. Assist clients with confirming venue and parking bookings on the Helpdesk System. Provide feedback on job progress to clients Follow up with relevant departments on progress of calls Ensure calls are attended to within the prescribed rectification periods. Escalate calls which have reached 2/3 of their store time allocation. Handle all calls in a polite and friendly manner Handle difficult callers with respect and diplomacy Escalate difficult callers to the Business Support Manager when necessary Generate reports as requested by the client in line with contract specifications. Ensure a high level of customer service is provided and maintained Ensure that all documentation relating to the helpdesk are documented and recorded. Ensure that all jobs are carried out in a safe and competent manner. Report on any safety issues to the Facilities Manager immediately to prevent any incidents. Skills and Competencies 2 – 3 Years’ experience in a call/client centre environment Computer Literacy on MS Packages (MS Word, Excel, PowerPoint) Experience on the Infor EAM system Understand the Site Agreement and Schedules Must be willing to work overtime and weekends when required. Qualifications Grade 12 Tertiary qualification in call centre / customer service environment is an advantage

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Company Size: 5001 - 10000

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Job Ads found: 484

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Hiring Locations: 19

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