Transport for Wales

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Swyddog Gweini y Gwasanaeth Premier Lleoliad: Caergybi Cyflog: £10.42 yr awr Ceisiadau erbyn: 23/03/2020 Cyflwyniad Cyfle gwych i ymuno â Trafnidiaeth Cymru (TrC) ar ein Gwasanaeth ‘Gerald’ enwog a blaenllaw fel Swyddog Gweini y Gwasanaeth Premier, i weithio’n annibynnol ac fel rhan o dîm i ddarparu bwyd o safon eithriadol o uchel i deithwyr dosbarth busnes yn eu sedd ac wrth y cownter bwffe. Cyfrifoldebau’r swydd Byddwch yn darparu gwasanaeth gweini i’r teithwyr dosbarth cyntaf, gan gynnig gwasanaeth proffesiynol a chwrtais i deithwyr TrC. Gwneud yn siŵr bod y gwasanaeth a’r gofal a roddir i gwsmeriaid yn cyrraedd safon eithriadol o uchel o ddydd i ddydd. Bydd angen i chi fod yn broffesiynol, yn daclus a chynnal brand Trafnidiaeth Cymru drwy wisgo’r gwisg gywir bob amser er mwyn cadw hylendid personol a bod yn hynod drwsiadus. Byddwch yn gyfrifol am gynnig amrywiaeth eang o nwyddau sydd ar gael i’n cwsmeriaid drwy gadw cofnod cywir o’r holl stoc, gan roi gwybod am unrhyw ddiffygion a gweithio gyda’r troli pan fydd angen er mwyn darparu gwasanaeth cyson. Am bwy rydyn ni’n chwilio Rydyn ni’n chwilio am weithiwr proffesiynol sy’n brofiadol yn y maes gwasanaeth cwsmeriaid ac sy’n gallu defnyddio ei sgiliau darparu gwasanaeth arbennig i’n helpu ni i gynnal parch ac enw da’r Gwasanaeth Gerald. Bydd angen y canlynol arnoch: o Profiad amlwg o ddarparu gwasanaeth cwsmeriaid wyneb yn wyneb o safon uchel. o Sgiliau trefnu ardderchog yng nghyswllt cwsmeriaid. o Profiad blaenorol o ddelio ag arian parod a thrafodion gwerthu. o Hyblygrwydd ac ar gael i weithio’r shifftiau sy’n ofynnol. Byddai’r canlynol o fudd hefyd: o Profiad blaenorol o weithio mewn amgylchedd arlwyo. o Tystysgrif Hylendid Bwyd Lefel 2. o Gwybodaeth am asesiadau COSHH. Pwy ydyn ni Trafnidiaeth Cymru (TrC) yw’r cwmni nid-er-elw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaeth sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith. Sgiliau Iaith Gymraeg Mae’r gallu i siarad Cymraeg yn ddymunol ond nid yw’n hanfodol ar gyfer y swydd hon. Premier Service Host (Holyhead) Location: Holyhead Salary: £10.42 per hour Apply by: 23/03/2020 Introduction An amazing opportunity to join Transport for Wales (TfW) on our famous 1st class Gerald Service as a Premier Host to work independently and as part of a team to deliver an exceptionally high standard of at seat and buffet counter food to business class passengers. Role responsibilities You’ll be providing a waiter/waitress service to the first-class passengers offering professionally and courteously service to passengers that travel on TfW. To ensure that an exceptionally high level of quality customer service and care is given and maintained on a day to day basis. You'll need to be presentable, professional and on-brand with TfW by wearing the correct uniform at all time to maintain personal hygiene and immaculate presentation. You'll also be responsible for offering our customers a wide range of available products by accurately accounting for all stock, reporting any defects and working with the trolley when needed to provide a consistent service offering. Who we’re looking for We’re looking for an experienced customer service professional who can use their skills of providing an outstanding service to help us maintain the Gerald Service's high esteem and reputation. You’ll need to have: o Demonstrable experience of providing high quality face to face customer service. o Excellent customer organisational skills. o Previous experience of handing cash and sales transactions. o Flexible and available to work the shifts required. It would be beneficial if you also had: o Previous experience working in a catering environment. o Level 2 Food Hygiene Certificate. o Knowledge of COSHH assessments. Who we are Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment. Welsh Language Skills The ability to speak Welsh would be a plus but not essential for this role. Job Type: Permanent Salary: £10.42 /hour

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Company Type: Public

Company Size: 1001 - 5000

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