Town of cary

About Town of cary

Do you have a passion for making a positive impact in the lives of others? Have you dreamed of having a job saving lives and helping those in need of emergency assistance? Our Emergency Communications Officers are the lifeline that connects the community to emergency and public safety services. If you are passionate, work well under pressure in a fast-paced environment and desire to help people in your community, then this is the job for you! YOU are the calm voice that ensures the safety of those in need by dispatching emergency Police, Fire and EMS and non-emergency calls. Our Emergency Communications Center is a state-of-the-art 911 Center that provides critical emergency response services to the towns of Cary, Morrisville and Apex. The Town of Cary is a dynamic organization striving to create the Local Government That Does Not Exist through our best resource – our employees! At the Town of Cary, our employees work together to change lives through exceptional service. The OneCary approach empowers each employee to have a voice in a collaborative, adaptive work environment between departments, thinking creatively and strategically together as a team. The ideal candidate can exhibit situational and emotional awareness to quickly and accurately transition between calls of an urgent nature, while being able to appropriately respond to the caller's needs. Although a plus, prior experience is not necessary for an applicant to be successful. We have an extensive training program that prepares employees for the position. We offer an excellent salary and benefits package that includes a Career Ladder program with several levels of advancement possibilities. The following salary levels and ranges are within our Career Ladder program: Emergency Communications Officer (ECO) I: Starting salary, no previous experience - $43,000 ECO II: Pay Range - $43,472 to $67,392 Selected Candidates with previous experience are hired as an ECO II with the pay rate dependent on level of experience ECO III: Pay Range - $45,656 to $70,761.60 Senior ECO: Pay Range - $47,923.20 to $74,297.60 TYPICAL TASKS: Answers emergency and routine telephone calls; determines appropriate service to respond; provides life-saving medical instructions to callers over the phone; enters caller information into Computer Aided Dispatch (CAD); Operates state-of-the-art radio console, telephone, CAD systems and other computer programs and applications; Dispatches appropriate agency and monitors progress of the call; records times and other information regarding the call; Responds to requests from the general public and routes calls to the appropriate department or division; Operates terminals for DCI (Division of Criminal Information), RMS and CAD; enters and extracts data needed for investigatory purposes by police or others authorized to receive such data; Monitors Town of Cary security cameras, traffic cameras, facility equipment alarms, Audio recorder system, and incoming and outgoing radio traffic; Monitors status of Public Works and Utilities operations such as out-of-service hydrants, street closings, or other information and announces to affected departments and external agencies as needed; Participates on assigned work teams, completes special assignments, performs administrative tasks and other duties and tasks, as assigned; Requires the ability be in standby status on a rotating basis for a designated period of seven consecutive days where employee is expected to be readily available for contact by phone, during all non-work hours; Ability to work and work outside of normally scheduled hours and/or past the end of the scheduled shift in the event of adverse weather conditions or emergency situations; KNOWLEDGE, SKILLS AND ABILITIES: Thorough knowledge of internal procedures for documenting and responding to all requests for assistance; thorough knowledge of geographical and topographical features of the Town and surrounding area; thorough knowledge of the Town's infrastructures to include all transportation routes, buildings, and residential areas; general knowledge of standard telecommunications equipment used in law enforcement or public safety settings; knowledge of public safety policies and procedures for responding to emergencies; ability to operate technical, computerized equipment; ability to communicate precisely with high degree of accuracy and clarity; ability to deal with the public courteously but firmly under stressful conditions; ability to exercise good judgment, calmness, and emotional maturity under stressful conditions; ability to recognize potentially dangerous or hazardous situations based on verbal descriptions. MINIMUM AND PREFERRED QUALIFICATIONS: Any combination of education and experience equivalent to graduation from high school. Preference will be given to candidates with experience in Telecommunications, Public Safety, or a fast-paced environment with extensive public contact and a demonstrated ability to work under pressure, as well as those who possess DCI, EMD and NC Basic Telecommunications Certifications. Requires successful completion of a psychological exam, drug testing, and background check (which may include criminal check, education verification and credit history review) prior to employment. Those candidates contacted for an interview for the position must first pass a CritiCall test, which tests candidates' ability to perform key aspects of the job, in order to be considered. Prior experience is not necessary to successfully complete the test. As part of the application process for Emergency Communications Officer, you are required to fill out the North Carolina Sheriffs' Education and Training Standards Commission (FORM F-3). This form can be found by clicking the "Personal History Statement F-3" link on the NC DOJ website at: https://ncdoj.gov/law-enforcement-training/sheriffs/all-commission-forms-publications/ Please complete this form prior to completing your Town of Cary Application. It is recommended that you follow these steps for completing the F-3: Save the F-3 PDF form on your device first, then complete it. The 'form-fill' PDF will not retain your data if you fail to save the form first on your device Once completed, and as you are working on your town application, please attach the F-3 form to the Town's application. The signing and notarizing of the F-3 will be done onsite during the interview process Prior to submitting your application, please ensure that you check and confirm that your fully completed F-3 is attached to your application. Failure to fill out and attach the form will automatically eliminate your application from consideration. This form is lengthy and may take some time to complete. Applications without an F-3 form attached, or those with a partially completed or blank F-3, will not be considered.

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