TourRadar

About TourRadar

TourRadar is a venture-backed marketplace disrupting a $50 billion industry. Revolutionising how multi-day tours are compared and purchased, we provide travellers with a trusted online marketplace to find and book life-enriching experiences worldwide. Traditionally, these types of tours have been predominantly serviced offline by brick and mortar travel agents, but we recognise that it's time to move this industry online and capture global market share through digital reach. With over 50 nationalities in our team and offices spread across Europe, North America and Australia, we work to deliver the best possible service and tour booking experience to our customers. Launched in 2010, we proudly produce everything in-house thanks to our exceptional internal talent and are now looking to scale our team. The Opportunity: We are looking for a Customer Sales Agent to join our team in Brisbane. The ideal candidate will be enthusiastic, sales focused, customer centric, enjoy challenging work and most importantly loves all things travel! Travel industry experience is NOT essential as product & industry training is provided, however, a background in sales, hospitality (bartending) or customer service will be advantageous due to the role being sales focused. All our bookings occur online, so you will be responsible for chatting with travellers via live chat, email, Social Media or phone. You will deal with enquiries from travellers who have found a specific tour on TourRadar.com or are undecided between a number of options. You will be tasked with making sure the customer's questions are answered promptly and accurately so that they are happy to book with us and assisting them throughout the booking process. As we work with over 2500 operators with 40,000+ tours to choose from there may be times where you can not find the answers, this means you will need to be able to think fast and work well under pressure with a solutions-focused mentality. Daily tasks include but are not limited to (no two days are the same!): Action all incoming enquiries across all communication channels in line with targets and service level agreements Assist our Outbound Sales function as required (chasing hot leads and group booking opportunities) Pre Booking Follow Up tasks as required Processing Pending & On Request Bookings Post Booking Services and Enquiries Cancellations and withdrawn tours as required Who you are: You have exceptional communication skills, in particular your phone manner and written communication Exceptional sales skills You are open-minded, love challenges, and know the value of travel You are comfortable with tech. You don’t need to write your own custom code but are open to learning the basics of troubleshooting and working at a software company You don't know the meaning of “I can’t find the answer” You are committed to providing a level of customer service that is second-to-none Minimum two years retail or hospitality experience The ability to work a rotating roster over 7 days of the week Have travelled internationally Perks & Benefits: Progress: The excitement & stability of working for a rapidly scaling, Series C funded startup, including Silicon Valley investors. Ownership & Impact: An environment where individual ownership of your career goals & projects means you can directly grow the TourRadar business. The opportunity to grow personally & professionally is limitless, for those willing to work hard. Free Travel: Generous travel credits are provided to experience multi-day tours around the world, updated annually to keep you travelling. International Office-Exchange is also a possibility to work & learn from your colleagues in TourRadar offices in Vienna or Toronto. Awesome Office: Work in our expansive, open and casual office, in the heart of Fortitude Valley. Including a private BBQ area, free snacks and drinks, office table tennis, games and wellness activities. All in a dog-friendly environment that encourages collaboration and connection amongst teams. Casual office attire Dogs are welcome Free beverages (coffee, tea, milk, hot chocolate) and beer & wine on Fridays Cake on your birthday Table Tennis, Foosball and Beerpong Welcome package of gifts (pens, stickers, t-shirts) Diversity: An international work environment with more than 40 nationalities globally, with English as the official working language, but plenty of opportunity to test your language skills within the local and global offices. Regular team outings: Team nights at least once a month, with different themes and activities to keep us connected. Team members often spontaneously organise events and trips together bar hopping, winning trivia nights, trips to the beach, and more. If this sounds like you and you are looking for the next challenge in your career and want to work for the leader in our industry, what are you waiting for - apply now by clicking the "Apply Now" link!

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 360

Job Ads per Month: 8.6

Hiring Locations: 5

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