Total IT Global

About Total IT Global

Microsoft certified System Administrator in XP/WIN 7/Win 10 Experience supporting HP, Canon and Xerox printers Good working knowledge of Active Directory 1+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. Excellent customer service and communication skills including providing VIP support Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365 Support video conferencing units. Support of mobile devices Hands and feet support for Server, Storage, Backup & Network equipment Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Duties & Responsibilities Duties shall include, but not be limited to: Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts Consulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure Run diagnostic tests to isolate system problems as well as proactive activities MS Office (Windows and Mac) software. Details will be agreed during Transition Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC. Details will be agreed during Transition Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within SLA Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Details will be agreed during Transition Hands and feet support for Server, Storage, Backup Network equipment and IPT end points troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams Desired Requirements Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments Commercial experience in an IT support technician role that includes 1 years of technical support experience in a hybrid Windows and MAC environment Experience in working with a helpdesk operations, to include Windows and Mac clients 1 year Hands on experience and in-depth knowledge of Macintosh technologies, 1 years of Windows 1 years’ Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad / iPhone Self-starter that is able to collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary Skilled in documenting written troubleshooting steps and instructions Business professional attire Additional skill set requirements (desired) Experience supporting applications in an enterprise environment Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment. Knowledge of MAC OS in an enterprise environment BA or equivalent job related experience Imaging ITIL v3 foundation qualification. Microsoft certified System Administrator in XP/WIN 7 (h) Support of End point for video conferencing units. Desktop Support Engineer. This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Employee will provide (a) High-level analysis and technical support for customers and their networked computers and peripherals. (b) Interface with multiple levels of end users, management, VIPs and local technical staff. Main Responsibilities include: Perform “Hands and Eyes support on in‐scope locations at manned sites (Dedicated) during supported hours, at direction of off‐site staff (“Smart Hands and Feet”) including: o Execute instructions as provided and directed o Reset/power cycle of equipment as requested o Assist in replacing cables o Assist in managing devices unreachable from the network o Verify relevant information regarding target impacted asset (serial #, type…) o Primary checks points regarding Ethernet traffic using led signal, electric power up & o align, server panel error o Share with Client any relevant information that might be available (recent power outage in local data room that could assist in the RCA) o Reasonably assist external IT Suppliers (e.g. Hardware maintenance Supplier, Network connected Printer or Multi‐Function Printer supplier, Telco provider) to perform onsite work where required at manned sites (Dedicated) o Backup tape rotation, media retention and externalization at manned sites (Dedicated) where instructed by client.The Supplier is not responsible for tape back‐ up or any loss of data. o Plug & Play Components Exchange (e.g. hot swap hard drive change),However while performing hot swap, supplier will not be responsible for data loss or hardware failure. Provide L1 support to non‐network attached printers Provide Level 2 on‐site support for in‐scope locations Provide Incident determination and Resolution. Provide desktop swap‐out, Level 2 hardware and system software support (to include but not limited to Engineering workstations, laptops, desktops, Smart Phones/Tablets and other devices as mutually agreed and defined) coordinated through the Service Desk. For desktop and servers, perform upgrades not covered by installation services purchased. The Supplier will not be held liable for any accidental damages or voiding of warranties. Provide informal End User training on and laptops Job Types: Full-time, Contract Salary: Rp5,000,000 to Rp7,000,000 /month Experience: Desktop Support: 3 years (Required)

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Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 472

Job Ads per Month: 11.0

Hiring Locations: 31

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