Top Hat

About Top Hat

Are you an employee-focused, security-conscious IT professional looking to take a big leap forward in your career? Here at Top Hat, we’re looking for our next IT support professional to help take our employee support, office technology troubleshooting, and project execution to the next level. The successful candidate will be an excellent communicator who is self-motivated and project-driven. On any given day, they’ll be working directly with employee requests on personal IT systems, ensuring the office network and technologies are running smoothly, and working on projects to implement IT changes across the organization. In addition, they’ll be partnering with our DevOps and Security teams to help automate certain routine tasks, so an understanding of scripting languages is essential. You Will: Serve as the first point of contact for employees seeking direct technical assistance, outside of any self-serve solutions Improve documentation for self-serve solutions and perform both remote and onsite troubleshooting, and also work on other process/procedure improvements on an ad hoc basis Determine the best solution based on the details provided and walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel (which may include 3rd party vendors) Provide accurate information on IT products or services to customers, while ensuring all internal technology is working properly on a daily basis Record events, problems, and their resolution in logs, while keeping customer status and information updated Troubleshooting of the accounts we use, including OneLogin, Gmail, and Slack, while also working on account provisioning while onboarding and offboarding employees Wi-Fi and network troubleshooting Work on the rollout and ongoing operation/maintenance of IT-centric corporate security initiatives You Have: The education, whether that’s a BSc, BA, Diploma in IT, or relevant transferable experience Proven experience as a help desk technician or other technical support roleThe technical know-how, including a working knowledge of office automation products, databases and remote control A good understanding of computer systems, mobile devices, and other tech products Familiarity with scripting fundamentals for creating and maintaining automation An ability to diagnose and resolve basic technical issues The flexibility to travel to other offices occasionally About Top Hat: Top Hat’s interactive, cloud-based teaching platform enables professors to engage students inside and outside the classroom with compelling content, tools and activities. Millions of students at 700 leading North American colleges and universities use the Top Hat teaching platform. Headquartered in Toronto, Top Hat has been operating since 2009. We have a vibrant culture of brilliant people who are innovators, thinkers, and creative geniuses. We believe in defying the status quo and we want smart people like you to join us. The life of a Top Hatter also comes with other sweet perks too: Outstanding company culture, with a team that is super smart and motivated to be a part of a company that is changing the face of education. We offer breakfast and catered lunch every day! Conveniently located at Bloor and Avenue, near 3 TTC stations. We are one of the top education technology companies in North America (named Fastest 50 Growing Companies by Deloitte Consulting!) Our dress code is casual. Top Hat welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Company Info

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

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Job Ads found: 181

Job Ads per Month: 4.6

Hiring Locations: 7

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