Tire Discounter Group

About Tire Discounter Group

Tire Discounter Group is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Orangeville/East Garafraxa ON, Barrie ON, Ottawa ON, London ON, and the GTA. We also have 80 associate and affiliate tire discounter retail stores throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service. TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members. TDG is currently seeking a Customer Service Representative for our Barrie distribution center. The selected candidate will be responsible for handling incoming calls and providing professional support to customers in a timely manner resulting in strong customer satisfaction. If you are a high performing individual, engaged and motivated, with a desire to achieve then consider this opportunity with Tire Discounter Group. Requirements: · 1-2 years of experience in a call center environment · Effective oral and written communication skills. · Self-starter, who is able to work in a fast paced environment. · Excellent organization skills. · Must be able to multi-task and be detail oriented. · Proficient in MS Office: Microsoft Word, Excel, Outlook · Familiarity with Customer Relationship Management (CRM) systems and practices · Ability to solve problems with a sense of urgency and execution · Pleasant telephone manner · Proactive approach Responsibilities Include: · Receives and manages calls from customers regarding TDG’s product line in a call center environment · Record and update customer information, in and out calls, follow up, track next actions in system · Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up · Communicates with customers in a professional manner on a one on one basis to identify and asses customer needs, to promote and maintain customer satisfaction · Proactively ensure customer’s demands and satisfactions are met or exceeded · Build sustainable relationships and trust with customer accounts through open and interactive communication · Open new customer accounts by recording account information. Maintains customer records by updating account information. · Generate sales leads when possible and report to Business Development Managers (BDM) · Liaison between all internal functions including BDM’s to ensure cohesive and optimal performance · Ensure sales managers are informed of all unresolved complaints/inquiries · Meet personal/customer service team targets and call handling quotas Benefits: Extended health care Dental care Life insurance Vision care Disability insurance Job Type: Full-time Experience: customer service: 2 years (Required) Education: DCS / DEC (Preferred)

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 11 - 50

Revenue: 1 - 5 million (USD)

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Job Ads found: 163

Job Ads per Month: 5.8

Hiring Locations: 9

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