Thoughtspot

About Thoughtspot

Are you looking to join one of the fastest growing software companies in the Bay Area? ThoughtSpot's Search & AI-Driven analytics platform is disrupting the BI industry by making analytics 1000x faster and easier for non-technical business people. ThoughtSpot (TS) Customer Success Organization provides a complete set of services that enable our customers to be successful with putting the power of a thousand analysts in every business person's hands. With ThoughtSpot, users can search & easily analyze their data or automatically get trusted insights pushed to them with a single click. ThoughtSpot's mission is to enable analytics at "human scale" and put search-driven analytics in the hands of 20M users by 2020. Job Description: We are looking for a Customer Success Manager (CSM) to drive adoption and success within a portfolio of customer accounts. You will drive business value and outcomes for them, by bringing your own expertise and guidance combined with ThoughtSpot's product and services to meet customer's strategic business goals. Responsibilities: Managing the relationship with assigned clients (Executive Buyer, Product & Business Champions) with the objective to: increase adoption, ensuring retention, identifying up-sell potential. Resulting in strong ThoughtSpot advocates across your portfolio. Develop a trusted advisor relationship with customer sponsors such that all ThoughtSpot activities are closely aligned with the customer's business goals and strategy. Ensuring the full potential of their ThoughtSpot solution to be realized and identifying new use cases. Serve as the customer advocate internally at ThoughtSpot, ensuring that all of our resources are being focused and optimized to best serve all our customer's needs. Work closely with support, product management, services organizations to ensure speedy resolution to issues. Liaise with the sales and services teams to develop expansion opportunities within the assigned portfolio of accounts Deliver end user orientation and training to support organizational adoption. Engaging with Product management as the customer advocate on product roadmap discussions. Conduct regular business reviews, reporting adoption, activities, case studies, user stories to spot trends and offer proactive recommendations. Lead the adoption and execution of the customer's ThoughtSpot enablement model such that the phased roll-out of functionality, training and development of best practices continually drive incremental value and return on the customer's investment. Propose creative, viable solutions to the customer sponsors such that critical success issues are addressed on a proactive basis. Provide regular customer status updates to the ThoughtSpot Leadership Team, including high-risk customers and customers with high up-sell potential. Work closely with the ThoughtSpot Executive sponsor for each strategic account to ensure a consistent and close executive relationship. Requirements: Either: 5-7 years customer success/account management for a subscriptions in a SaaS based company Or: Experience of running large scale Technology Projects driving BI/Analytics tools into large Fortune 5000 companies Excellent Business & Technical stakeholder management - Internal or external. An undergraduate degree is required and an MBA or equivalent work experience is highly desirable. Business Intelligence experience preferred (tools like Tableau, Qlik, MicroStrategy, Cognos etc.). Ability to grasp customers' needs and suggest timely solutions Excellent verbal and written communication skills. Strong initiative and positive attitude. Strong analytical and problem-solving skills. Professional, organized, efficient and accurate. Strong negotiating, presentation and communication skills. Strong collaboration mindset & capabilities. Commitment to quality. Desire to learn, generally curious, and excitement to make customers happy. Eligible to work in the EU, and be willing to travel up to 50% of the time. About ThoughtSpot ThoughtSpot's Search & AI-Driven analytics platform puts the power of a thousand analysts in every business person's hands. With ThoughtSpot's next-generation analytics platform, business people can use Google-like search to easily analyze complex, large-scale enterprise data and get trusted insights to questions they didn't know to ask, automatically - all with a single click. ThoughtSpot's customers include the world's largest companies, such as Amway, BT, Bed Bath and Beyond, Chevron Federal Credit Union, De Beers, JD Sports, PetCo, ServiceNow, and Scotiabank. ThoughtSpot is helmed by CEO Sudheesh Nair after being co-founded in 2012 by Ajeet Singh and technical co-founders from Google, Microsoft, Amazon, and Oracle. Backed by investors Lightspeed Venture Partners, Khosla Ventures, General Catalyst Partners, Geodesic Capital and Capital One Growth Ventures, ThoughtSpot has raised over $305 million to date at a unicorn valuation. Join us in our mission of enabling analytics "human scale" by putting search and AI-driven analytics in the hands of 20 million users by 2020.

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 392

Job Ads per Month: 8.7

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