The Trevor Project

About The Trevor Project

Reports to: Crisis Services Manager of Digital Counselors Location: United States (remote role) Hours: Part Time About Trevor The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education and advocacy programs. We’ve been saving lives every day for over 20 years. Overview of the role A Digital Crisis Worker is primarily responsible for supporting youth directly on The Trevor Project’s digital platform, a crisis intervention and suicide prevention service for LGBTQ youth. Crisis worker shifts are three or six hours long and can be done from any private location with a strong and reliable internet connection, including your home. Who you are: Passionate. you care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world Action Oriented. You know how to get things done. You can move quickly and efficiently Resilient. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting Self aware. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged Empathetic. You care about the well-being of LGBTQ youth, and respect those around you regardless of race, ethnic origin, gender, age, religion, sexual orientation, gender identity and physical ability Organized and efficient. You know how to manage multiple cases and reports. You can communicate clearly and concisely and are able to work with minimal supervision Flexible. Our crisis services programs are soon to be 24/7, so we need life-savers who are willing and able to work late nights into the early morning. Coffee/tea lovers are welcome! Strong communicator. Crisis counseling will be done entirely in writing and most interactions with your coworkers will be over email and instant messaging. Excellent, fast, and nuanced written communication is crucial. Self-starter. You hold yourself accountable, you embrace challenges, and you’re comfortable with ambiguity. You understand the impact of our work and that’s enough for you to do your best work at all times. What you’ll do: Provide crisis intervention counseling to LGBTQ young people nationwide via chat and text Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation Successfully complete 40 hours of mandatory training for Trevor’s digital crisis services Work three- to six-hour long shifts, including a mandatory, unpaid 30-minute break Commit to an average of 18-27-hours per week of shift time, including at least Friday or Saturday per week (or both!) and flexibility on holidays Benefits: Fun and passionate team Opportunity for comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life) The Trevor Project is an equal opportunity employer Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day Your Application: We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters or availability will not be considered.

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Company Info

Company Type: Nonprofit

Company Size: 501 - 1000

Revenue: 25 - 100 million (USD)

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