The Travel

About The Travel

Summary: Accountable for providing world class customer service and technical support for all clients both in-house and remotely across North America. Responsible for responding to all electronic and voice generated requests as well as be available to handle walk-in questions with the highest level of customer care and attention to detail. Prompt escalation of service issues utilizing a collaborative team approach to the resolution with other IT support groups both locally and worldwide is required. In addition, you will record, track, and document requests/problem solving process and actions taken. You will be actively be involved in configuring, installing and troubleshooting hardware and software systems including networked computers and connected services. You are expected to effectively and independently prioritize and execute tasks in a challenging work environment. Reporting to and under the supervision of your Line Manager, providing shift, weekend and holidays support coverage and a weekly rotational shift will be required. Essential Duties and Responsibilities: Two to three years hands-on experience in a technical support role. Hands-on experience using CRM, AD, imaging solutions, remote tools such as VNC/ RDC/WebEx, and back up process best practices including offsite storage practices will be considered as an advantage. Good problem solving skills including an ability to visualize a problem or situation and think abstractly to solve it. Strong technical working knowledge including but not limited to networking in general, desktops, laptops, VPN, and FTP. Must have excellent command of the verbal and written English language with the ability to write and speak clearly and concisely ensuring that all documents can be clearly understood within the team and by the user community worldwide. Ability to communicate and support your team members and all level of staff within the company Work closely with the other team members and other IT staff members, and ensure that your team is supportive and a presents a friendly presence and a helpful attitude. Answer the phone, e-mails and other form of client communications quickly and politely. Promote professional, helpful, friendly and supportive first contact experience will being polite and helpful in all interactions with internal and external clients. Should instinctively be aware of change in business priorities and respond positively to modified priorities to achieve effective outcomes. Qualifications, Skills & Knowledge Requirements: Broad knowledge of hardware and software applications is required. Knowledge in the following area will be consider as an advantage MS Exchange, Active Directory, management and monitoring systems, communication protocols, Citrix or other Service Based Computing systems, LAN, WAN, Frame Relay, MPLS (advantage) CISCO, TCP/IP, DHCP, DNS, VPN, Symantec Anti-Virus. College Diploma in Technology. Certificates such as MCSE, MCP, CCNA, or CCNP will be an advantage Consistently stretches oneself to achieve high standards. Must follow up issues with users. Must ensure solution to the user’s satisfaction. Must work within the agreed standards. Pro-active and self-motivated Escalate unsolved problems within the same day of occurrence. Usually faces pressure with calm and equanimity, and maintains effectiveness and provides model for others. Other requirements: Must keep in line manager up to date at all times Be pro-active in problem solving Be prepared to provide support out of normal working hours. Excellent organizational skills. Ability to manage multiple tasks and incidents at a given time Ability for self-study and on job training Be proactive at all times Your job description may be modified from time to time Work Environment: Office based Our Benefits: Supportive, fun and friendly team environment Competitive Wages Volunteer Days (two per year) Professional development for all employees On-going training program for all staff Opportunity to learn all aspects of the travel industry Group Benefits Plan (Health, Dental, etc..) RRSP Matching Travel discounts for employees, friends and family members The Travel Corporation. is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially Job Type: Full-time Experience: technical support: 1 year (Preferred) Help Desk: 1 year (Preferred)

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Company Info

Legal Form: Co

Company Type: Private

Company Size: 5001 - 10000

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Job Ads found: 1680

Job Ads per Month: 35.7

Hiring Locations: 53

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