The Silver X Group

About The Silver X Group

About us The Silver X Group is a young, dynamic, high growth company with exciting plans for the future. We are looking for driven individuals to join our team and help us and themselves progress. At Silver X we value our people and actively reward success. We have regular competitions, reward schemes and social events to help our team bond and succeed. Our values We continually improve and are the best at what we do. We recruit passionate and determined people and help them realize their potential. We create sustainable growth that benefits our clients, people and the business. We’re looking for a Customer Service Manager to lead a small team within our pallet distribution company Bow Warehousing & Distribution Ltd, providing exceptional service standards to our customers and business partners from Bow's Alfreton logistics depot. Title: Customer Service Manager Main Purpose of the Job: To manage all operational processes within the customer service department. To manage, review and motivate a team of operational people ensuring they are aware of their roles and how to exceed expectations expected of them. To ensure all client queries are dealt with as per company guidelines. To proactively manage all customer collection and delivery times, reporting any exceptions daily. To ensure all administration is carried out in a timely and accurate manner. To ensure all customer bookings are added to company systems accurately and as soon as practicable To ensure all customer queries and damage claims are dealt with in a timely manner. To ensure all customer billing is accurate as per rate schedules before submission to accounts. To capture effective weekly management information and report to the network manager. To promote the companies services & values when contacting both existing & potential new customers. Preferred Skills: Experience of either pallet delivery or general transport processes Proficient in Microsoft excel/word Customer service experience Staff management experience Relationships: Responsible to: The Pallet Network Operations Manager Responsible for: All Service Staff. Liaison with: All Staff, Clients, Suppliers, Members of the public. Job Type: Full-time Salary: £21,000.00 to £25,000.00 /year Experience: Customer Service: 2 years (Required)

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 11 - 50

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Job Ads found: 27

Job Ads per Month: 2.3

Hiring Locations: 2

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