The Metropole Hotel

About The Metropole Hotel

Scope and General Purpose: The cleaning and servicing of the premises – its rooms, bathrooms, corridors, public areas and toilets. Presenting a clean and fresh environment to approved standard for all guests. Responsible to: Accommodation Manager and Supervisors To arrive for work on time dressed in full clean uniform, well-groomed and presenting a professional appearance to our guests. The allocation of rooms, for which a pass key will be issued which must be signed in/out, must be serviced and replenished to company standards. Trolley and cubby must be kept clean and tidy at all times; trolleys to be re-stocked to standard prior to going of duty. Damaged linen/towels to be kept separate and returned to laundry. Stairs and corridors of your section to be hovered and dusted daily. Any theft from rooms/trolleys must be reported immediately to Supervisor i.e. towels, folders etc. and noting if door was opened/closed. All lost property to be handed to supervisor and entered in ‘lost property book’. Rooms/items requiring maintenance to be reported immediately to housekeeper/supervisor. Power/Heating to be conserved; lights in rooms etc. to be turned off when not in use. All department standards to be adhered to at all times. To service public toilets and public areas to the agreed standard as requested. To ensure that all fire doors are closed and that fire routes are kept clear at all times. To be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security. To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook. To respond to all guests requests in a prompt efficient manner and follow-up to ensure the guest is satisfied. To deal with any customer complaints as per the Service Recovery policy in the Standard Operating procedures, ensure supervisors or managers are made aware of the situation. To check guest satisfaction continuously throughout their stay. Occasional Duties: To attend meeting/training sessions as required. To carry out any other reasonable request made by Management. During peak times it may be necessary to work in other similar related departments.

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Company Type: Private

Company Size: 51 - 250

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