The Mark Hotel

About The Mark Hotel

The Mark Hotel - Reservations Agent Job Description: The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But inside, The Mark has been completely reimagined, and given a new life and identity for the 21st century. Newly-reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technologies and an unprecedented level of personal service to create the finest five-star hotel of the 21st-century. Situated on one of the Upper East Side's best blocks, surrounded by New York's premier museums, shops and restaurants, and the splendor of Central Park, The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan's social and cultural riches. We are currently looking for a Reservations Agent who is passionate about providing the highest level of guest service, a great communicator, and detail oriented. Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenue. Successfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc… Process internal reservations, management reservations, reservations from the GDS, house/comp requests, travel agent rates and emails. Handle high volume of email correspondence. Must have a positive attitude and strong attention to detail. Must be flexible with scheduling. Requirements: At least 1 year prior experience in the guest service industry, preferably in a luxury property. Knowledge of computers and various programs such as Microsoft Word and Excel. Knowledge of Opera is preferred. Highly motivated with excellent communication skills. A creative problem solver Passionate about guest service and satisfaction Extremely organized and able to prioritize in a busy environment Bachelors Degree required (ref. 13400)

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Company Type: Private

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