The Glasshouse Hotel

About The Glasshouse Hotel

Manage the daily operations of the hotel. 116 Bedroom Hotel 100-seater Restaurant 2 Bars & 3 meeting rooms Fully responsible for all aspects of all departments. Strategically plan, lead and develop all aspects of the business with the aim of achieving business success and profitability. Effectively lead and motivate the team to achieve their goals and objectives. Carry out a hand on, operational role within the hotel, leading by example. Carry out Hotel Management Shifts Develop systems, policies and procedures that embody the culture of the organisation. Ensure that premises are in operative condition at all times in order to receive and serve our guests. To achieve set departmental wage percentages on a weekly basis Have a total understanding of our property management system and point of sale system and any other management tools. To set a good example for staff with regards to punctuality, attendance, attitude and application to work. To install and follow effective systems which will facilitate the achievement of high levels of service and standards. To lead Duty Managers & Managers in the hotel and direct them during working shifts. To manage Food and Beverage Operations in the absence of the relevant managers. To ensure that Standard Operating Procedures are continually upgraded and to ensure high standards are practiced at all times. To continually monitor Training and measure its effects in each Department. Weekly roster checks to ensure staffing levels reflect business and revenue, aiming to achieve wage budget targets. In your absence the HOD must ensure that ample staff are on duty, and if required, reduce staff before shift starts. To ensure all departments implement daily and weekly cleaning rosters which are to be closely monitored to achieve exceptional health and safety standards. Every department must also have a weekly deep clean of their respective department areas, including back of house facilities. To ensure that all staff are always groomed correctly as per Grooming SOP. Every staff member must offer professional and courteous service to their guests through regular training. In conjunction with the HOD’s, ensure that every staff member is aware of and has received the correct training needed to carry out the use of operating equipment and machinery. Ensure that statuary hygiene levels are maintained in all areas at all times. Ensure that reports and administration requirements are timelessly submitted. In conjunction with the Human Resources, ensure that the causes of staff grievances are investigated and the appropriate action is taken. To be fully aware of trends in the industry and make suggestions for improvements. To carry out or ensure that regular ‘On-the-Job-Training’ is taking place in accordance with agreed standards. Monitor and maintain operation and overhead cost in order to maintain maximum revenue for the company. To liaise with Accommodation regarding Linen usage and cost and assisting where necessary. Awareness of relevant Health and Safety Legislation. Awareness of emergency procedures, full knowledge of fire procedures, ensuring that all staff and supervisors are also aware. To provide formal induction and training to new managers. To monitor closely Food and Beverage Gross Profit Margins and ensure targets are met. To monitor Beverage stock closely to make sure GP are achieved. To Assist General Manager in operating the Hotel Job Types: Full-time, Permanent

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Company Info

Company Type: Private

Company Size: 51 - 250

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Job Ads found: 210

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