Texaport

About Texaport

Texaport is an IT support business providing services to businesses globally. We are offering a position to join our small team in Edinburgh to work alongside our engineers and learn on the job. The candidate will at times be required to visit customer sites via supplied vehicles but will mostly be office-based. Main responsibilities: To provide face to face support on hardware technology such as computers, printers, and mobile devices, responding to and logging all requests into the call management system (Manage Engine). To troubleshoot problems, understand/identify the problem and resolve promptly to the satisfaction of the client. To facilitate the movement of IT equipment. To collaborate with clients and/or other members of the IT team on a regular basis. To keep up to date with technical knowledge and industry developments. To act on own initiative but to be aware when to escalate matters when appropriate. To follow all the Firm’s policies and procedures. To work in accordance with the Firm’s standards, protocols and service level agreements. To ensure confidentiality is maintained at all times. To take responsibility for ensuring backup routines are adhered to. To be able to work in a fast-paced, demanding environment. To possess good interpersonal skills and a service-orientated approach. To possess excellent organisational and time management skills with experience in meeting targets and Deadlines. To be detail-orientated with a significant emphasis on the quality of work. To have the ability to work as part of a team. Desirable skills and qualities: A keen interest in IT Ideal candidates will be technically minded, and ideally, have experience of Windows 10 PC security PC hardware Peripheral devices Able to work on their own initiative to tight deadlines An ability to listen and fully comprehend the problems being reported to you and to explain Technical terms to non-technical people Excellent communication skills. Verbal and written communication needs to be timely and concise at all times Proactive and enthusiastic Excellent interpersonal skills Professionalism when dealing with colleagues at all levels An ability to prioritise tasks Excellent attention to detail Demonstrable customer service experience Excellent team-working skills evidenced in any environment Requirements: A full clean drivers license. Previous Experience in customer service. Benefits: Bonus scheme Job Types: Full-time, Apprenticeship Salary: £18,000.00 to £22,000.00 /year Experience: Customer Service: 2 years (Required) Education: A-Level or equivalent (Required) Licence: Drivers (Required)

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Company Info

Legal Form: Ltd

Company Type: Private

Company Size: 1 - 10

Revenue: < 1 million (USD)

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Job Ads found: 25

Job Ads per Month: 1.7

Hiring Locations: 1

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