Tenaquip

About Tenaquip

Company Description TENAQUIP is a 100% Canadian company named one of "Canada's Best Managed Companies" 13 consecutive years. As a national leader in the Canadian industrial marketplace, TENAQUIP takes on the challenge of transforming the way people and organizations tackle their procurement processes by helping them achieve efficiencies, savings and gain better control over their total spend. We’re committed to extending the same unmatched support to every employee. At TENAQUIP, you are empowered with the ability to influence the outcome, no matter what your job. You will help shape our future growth, not just follow it from the sidelines. Job Description The Helpdesk Level 1 Technician maintains, installs, and supports personal computers, thin-clients, servers, local and wide area networks, software, and data communications technologies throughout the organization, in order to maximize company-wide productivity and minimize system downtime. Receive, prioritize, and document end user HelpDesk requests; Provide technical HelpDesk support via telephone, in-person and remotely in support of infrastructure hardware/software, user account setup, mobile devices, and videoconferencing and A/V equipment; Follow up with users to ensure positive resolution of HelpDesk requests; Escalate unresolved issues/requests to the appropriate team members; Notify team members of performance issues and/or downtimes; Identify and document reoccurring issues and present possible solutions to management; Maintain technical and procedural documentation. Qualifications Required technical knowledge: Knowledge of basic computer hardware; Proficiency in Microsoft Office products, Windows operating systems, VPN; Knowledge of LAN/WAN technologies; Ability to perform basic account management in Active Directory; Understanding of wireless technologies and providing assistance to traveling and remote employees; Ability to diagnose and repair desktops, laptops, printers, and other peripheral devices. General requirements: Ability to handle confidential information responsibly and exhibit sound judgment with maintaining that confidentiality; Demonstrate a reliable, dependable, and trustworthy work ethic; Excellent interpersonal and communication skills with the ability to interact effectively with others, and maintain composure in stressful situations; Demonstrate problem-solving skills and attention to detail; Additional hours may be required to complete tasks. Additional Information null

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 50 million (USD)

Job Ad Metrics

Job Ads found: 504

Job Ads per Month: 10.7

Hiring Locations: 14

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