Telstra Health

About Telstra Health

At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday. About the role: As part of the Telstra Studio Team, the Senior Email Producer leads a team that works to build and deploy email and SMS campaigns through Salesforce Marketing Cloud. Through scalable processes that minimise risk and rigorous quality assurance testing, they deliver top-of-class deployment accuracy. They use strong interpersonal skills, functional/technical knowledge, Salesforce Marketing Cloud knowledge, and industry experience to drive campaign strategy and governance. In addition, they contribute to thought leadership and best practices internally and provide support to their peers as a subject matter expert. Key Responsibilities: Execution of Marketing Cloud email and SMS campaigns Building email content utilising campaign creative either from; existing templates or developing new templates as required (pre-requisite proficient with HTML/ CSS & Ampscript) Building and coding dynamic content and logic utilising Content Builder within Salesforce Marketing Cloud Provide quality assurance review throughout the campaign process Execute campaigns with a high degree of accuracy Help the team consistently meet/exceed goals and metrics Create content solution to meet brief requirements including optimisation opportunities to deliver speed to market or improved customer experience Maintenance of processes documentation BAU deployment (including following QA policies and checks pre & post deployment) Familiar with reporting requirements to tag email accordingly Accountable lead for all Salesforce Marketing Cloud Content Builder activities and familiar with Email Studio including Data Extensions. Project manage all campaigns coming into the Email Studio Team Oversees allocation projects to Email Build team resources. Manage the Email Build team, ensure all work produced answers the brief, adheres to brand guidelines and is technically correct resulting in a high-quality output. Leadership & People Management Lead and inspire the Email Build Team and continually upskill. Provide mentoring and learning development opportunities to Creative Services Studio team members to develop a high performing team focused on results. Identify roadblocks that impact the performance of the team and resolve or escalate to the Creative Services Principal as appropriate. Self-Management Promote and live the Telstra Values and lead and work in accordance with Telstra’s policies, processes and procedures. Manage own and team’s performance and ensure a safe working environment for self and others. Communicate clearly frequently and appropriately. Preferred Qualifications & Skills: BA/BS or equivalent Proficient in HTML, CSS, AmpScript and familiar with Data Extensions in Salesforce Marketing Cloud Marketing Cloud Email Specialist Certified Ability to manage tasks in a deadline driven environment Strong problem solvings kills with an eye for detail Strong knowledge of productivity tools 8+ years industry experience Salesforce Marketing Cloud experience is a plus Salesforce Marketing Cloud Email Specialist Certification and/or Salesforce Marketing Cloud Consultant Certification are a plus Leadership Qualities: Passionate about Customer Success Always learning, approaches each interaction with open mind, great listener and hands-on Ability to move fast and drive business value and results Speaks and writes with clarity, brevity, and purpose A team player that everyone enjoys working with and has a generous heart Trust the company’s core values Excels in high levels of uncertainty and change Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you!

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Company Info

Company Type: Public

Company Size: 5001 - 10000

Revenue: > 10 billion (USD)

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