Telestream

About Telestream

Telestream provides world-class live and on-demand digital video tools, workflow solutions and quality monitoring capabilities that allow consumers and businesses to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies, and service providers, as well as a growing number of users in a broad range of business environments, rely on Telestream solutions to streamline operations, reach broader audiences, generate more revenue from and ensure the quality of their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you. Job Title Technical Support Specialist/Engineer Position Summary Our technical support team at Telestream is growing and we are looking to add a Technical Support Specialist to the team. If you have excellent customer service and troubleshooting skills, strong understanding of Networking, Digital Video Technology, Closed Captioning, Live Streaming, and Broadcasting industry experience, this might be the position for you. Responsibilities Work as a member of the Technical Support team and with other departments to exceed customer's expectations for technical support. Follow department case management guidelines using Customer Relations Management software. Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved. Responsible for reproducing / confirming product defects in a test environment and reporting such defects Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions Provide training to customers as part of cases Mentor others as required Qualifications: Good written and verbal English skills College degree or equivalent experience Knowledge of the complexities of digital video compression including; encoding, decoding, formats, workflows Understanding of digital video editing systems (Final Cut Pro, DVD Studio Pro, Sony Vegas, and Avid, Adobe Premiere). Knowledge of video production, VTR tape formats such as HDCAM, XDCAM, DVCPRO HD, DVCAM, P2, etc. Extensive knowledge of Ethernet, TCP/IP, IP Routing, multicast, IGMP and video technologies Shown interest in Linear and Over-The-Top Video distribution Linux (RedHat, CentOS) knowledge Background on network management (SNMP), REST API, etc. Basic database query experience with MySQL Experience with virtual machine setup (VMWare and KVM), configuration, and orchestration is a plus Industry experience in broadcasting and live video streaming is a plus Minimum of 1-3 years of relevant technical customer support experience. A minimum of 2 years telephone customer service experience. Working Conditions: Some travel may be required <15% Coordinate multiple tasks simultaneously. Collect, interpret, and/or analyze complex data and information. Understand and respond to a diverse population. Must be able to hear accurately to deal with phone calls in a noisy environment. Sit for long periods of time. Utilize visual acuity to operate equipment, read technical information and/or use a keyboard.

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 51 - 250

Revenue: 25 - 100 million (USD)

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Job Ads found: 162

Job Ads per Month: 4.5

Hiring Locations: 10

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