Tektronix

About Tektronix

Job Responsibilities/Description: The National Service Head shall be overall responsible for the management of the Tektronix India service operations. He/ She shall be responsible for managing the Customer Service delivery, Customer satisfaction, Business development & People/talent management. Responsible to lead the Repair and Cal team managing maintenance activities for Test & Measuring instruments over 3 laboratories in India (Bangalore – Mumbai – Delhi) and the Sales Team for this division Leads, energizes and engages individuals to achieve personal development and business goals; retains talent. Coaches and rewards behaviors and actions that drive continuous improvement and accountability. Develop, manage and coach managers of inbound teams to build successful teams and deliver an exceptional customer experience. Develop and implement service strategies (OEM and MVS (Multi-Vendor Services), policies and programs for the organizations field/customer service organization. Directs activities related to customer service (e.g. call-center, remote customer support). Will also have responsibility for field support including the installation, maintenance, and modification of the organization's products. Responsible for establishing, implementing and maintaining quality service standards, assuring to maximize customer satisfaction. Preferable to have ISO/IEC 17025-2017 and ISO 9001-2015 knowledge. Develop policies and procedures covering such areas as order administration and customer complaints. Responsible for establishing and managing the service revenue and profit with a real emphasis on Growth top and bottom line. Coordinate sales service with other departments and serves as a liaison with sales, marketing, and manufacturing personne Develop the relationship with Instrument Sales Leadership to ensure that Customers and Partners are satisfied, and service creates value to the OEM brand. Job Requirements/Qualifications: Bachelors or Master’s degree in engineering or Science or allied fields Additional higher qualification in Business Management would be a plus Preferrd Experience/Competencies: 15+ years of experience, with a track record of superior sales and team management skills Excellent Communication Skills, demonstrated change management, crisis resolution, conflict management skills Leadership experience with superior strategic planning and execution abilities Showcase good leadership skills to carry team members along Exceptional interpersonal skills to collaborate effectively with internal stakeholders, executive level customers and partners Ability to multitask High Result orientation Prior experience of growing the business of service solutions in Test and Measurement domain would be a plus Proficient in MS Office tools. Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com. Equal Opportunity Employer (EEO) statement: shared with all Op Cos The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail [email removed] to request accommodation Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix – join us in revolutioneering a better tomorrow.

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 11 - 50

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 435

Job Ads per Month: 9.3

Hiring Locations: 24

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