TechnoSphere

About TechnoSphere

Responsibilities: Monitoring overall health of the network Break/fix problem resolution Responding to network alarms Inbound/outbound calls Partnering with both internal and external parties to resolve ticket issues providing surveillance and triage of voice applications and technical support for a variety of company products and services You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC). Other duties as assigned Qualifications: High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required Experience with troubleshooting trunk groups (SIP, ISUP, CAS, etc.) Understanding of SS7, SIP and TDM signaling protocols Solid understanding of the OSI model SONUS troubleshooting experience highly preferred Job Types: Full-time, Contract

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Company Info

Legal Form: Inc

Company Size: 251 - 500

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Job Ads found: 120

Job Ads per Month: 4.3

Hiring Locations: 13

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