Talbot Hotel

About Talbot Hotel

Talbot Hotel Carlow, part of the Talbot Collection are currently recruiting for an experienced Reception Manager to join our team. We are looking for an enthusiastic person with a passion for customer service. The Reception Manager will report to the General Manager. The successful candidate must be available to work five days out of seven days to include varying shifts and weekends. Main Duties: Ensure the day-to-day operations are carried out in line with department and Hotel standards; Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time: Monitor the appearance, standards and performance of the reception team; To ensure that the reception team are competently trained; To foster a culture of positivity, engagement and teamwork within the reception team: To have total product knowledge of the hotel and its facilities, and a complete knowledge of Talbot Collection's product offering as a whole; Manage and over the front desk in all day-to-day operations to include but not limited to: check in/out, cash, reservations and guest queries; To work closely with all departmental managers to ensure a pleasant experience for our guests: To ensure that any complaints are dealt with promptly and effectively; Ensure payments are balanced and accurate; To work closely with the Reservations Manager ensuring that all sales are maximised: The candidate must have: 2-3 years previous reception management experience, ideally in a 4/5 star hotel; Be a friendly, welcoming and passionate about customer service; Have previous experience with Hot Soft; Have excellent attention to detail Have a proactive approach to selling Talbot Hotel Carlow is an equal opportunities employer.

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Company Type: Private

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