Tag

About Tag

Why work for us? We have a fun and vibrant culture, and we believe in team building, collaboration, and career development. We pride ourselves on hiring committed and hardworking individuals who bring new ideas and different perspectives. In addition to our starting base + commission salary, you will also enjoy benefits including, but not limited to: 100% of Employee Medical Premium (with 24/7 online access to a physician), 100% of Employee Dental Premium, Vision, 401K with match eligibility, Paid Holidays, Paid Time Off (PTO), Basic Life and AD&D, Employee Assistance Program, Corporate Discounts, and Flexible Work Schedule. Position This position is primarily responsible for management of client travel logistics and handling all travel requirements including but not limited to air, hotel, ground transportation, meet & assist, and private charters for touring clients. Responsibilities: Manage touring client travel requirements while anticipating and understanding individual client preferences and needs. Analyze all enquiries and requests received from clients and decide on best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met. Fully service all enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations. Report, investigate, and resolve errors or/and client complaints adhering to the highest standards of customer service. Ensure the company does not incur any financial losses through individual and avoidable error. Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability. Process any administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received. Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently and accurately. Ensure all PNRs in GDS are correct and fully completed. Action all required tasks and client and/or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members. Log all client and supplier favours accordingly. Create and update movement and flight sheets and ensure all Touring procedures are followed consistently. Ensure proactivity and organization of Outlook inbox, TAG desktop tasks and GDS queries. Good understanding and knowledge of all aspects of Touring. Adhere to PCI regulations in accordance with Company policy. Other Responsibilities Assists in training of new team members at Coordinator and Specialist level. Assist with training TAG Academy staff in all areas. Build excellent working relationships with key vendors relevant to TAG’s client base and support the PSP program. Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client. Share business opportunities with the Commercial team. Suggest improved practices to ensure departmental operations run successfully and profitably, and bring ideas for improvement to line manager’s attention. Complete any other general administrative tasks as required. Maximize all possible income streams, including commission and override opportunities with all suppliers. Timely communicate any issues or concerns to the team and team supervisor. Attend on- and off-site supplier functions as required to keep up to date product knowledge. Perform other duties as assigned. Qualifications: BS or BA degree OR in lieu of education credentials, equivalent combination of education and directly related experience. Minimum of 2 years of experience within a travel agency Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues GDS experience (Apollo preferred) Versed in booking flights, hotels and good understanding of published airfares Experience handling VIP and touring clients, and/or group travel Strong knowledge of Microsoft Suite Excellent verbal and written communication skills Well established organizational skills and attention to detail Ability to work independently or within a team environment Versatility, flexibility, and a willingness to work within constantly changing environment Excellent customer service and negotiation skills Proactive and self-starter Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue Excellent customer service skills internally and externally. About TAG TAG is an award-winning global, independent travel and event management company with six specialist business units – Global Corporate Travel, Global Touring, Global Events, Global Private Clients, Global Film and Media and Global Sports. Our experienced teams are dedicated to clients around the clock from offices in London, Manchester, Los Angeles, Nashville, Atlanta, New York, Singapore, Melbourne and Sydney. For 30 years the company has been devoted to servicing travel and event demands of global organisations and the bespoke travel requirements of exclusive clientele, with a focus on providing an exceptional service to the business. TAG is proud to be an equal opportunity employer without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. Job Type: Full-time Experience: Entertainment Travel: 1 year (Required) Apollo (GDS): 2 years (Preferred) flight, hotel and car booking (all three): 1 year (Required) Location: Nashville, TN (Required) Work authorization: United States (Required) Additional Compensation: Commission Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Flexible schedule

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 1001 - 5000

Revenue: 0.5 - 1 billion (USD)

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Job Ads found: 1733

Job Ads per Month: 36.9

Hiring Locations: 31

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