Tacoma-Pierce County Health Department

About Tacoma-Pierce County Health Department

Job Summary Looking for a customer-oriented place to apply your fantastic skills in office organization? Consider growing your career at the Health Department. The Communicable Disease Division is recruiting for a Regular, Full-time Administrative Assistant II in our Food & Community Safety Program. The successful candidate must have excellent data entry, telephone skills and be able to manage multiple deadlines. Some of what you'll do: Research, respond and track customer complaints, billing errors, etc. Perform reception work, answer telephones, screen calls, respond to inquiries and/or refer callers to appropriate resources. Provide specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers. Enter, log, file and retrieve data manually and/or electronically. Maintain, inventory, collect and distribute supplies and/or equipment. Prepare and proofread various correspondence, documents and reports. Establish, enter data, and maintain complex electronic and/or manual files systems. Interview internal and/or external customers to establish program-specific documentation and/or identify services needed. What you bring to the table Knowledge of complex office procedures and practices. Knowledge of grammar, spelling and punctuation. Knowledge of and intermediate-level skill in the use software applications and office equipment relevant to the position. Knowledge of basic accounting and ability to apply basic math skills to work performed. Skill in conducting research on specific work assignments. Skill in communicating orally using tact and diplomacy with a diverse population of customers and departmental personnel to provide service and resolve issues, sometimes dealing with sensitive or stressful situations. Skill in planning and organizing work activities to meet established objectives. Ability to train and orient support staff. Ability to maintain sensitive and confidential data. Who should apply Individuals with an Associate's degree; and two or more years of progressively responsible experience in an office setting, or equivalent combination of education and experience to perform the essential functions of work. Working Conditions & Physical Requirements Work Setting: Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in government office environments. The potential for dealing with dissatisfied or angry customers exists, requiring skills in conflict resolution. Physical Demands: Work involves special physical demands such as lifting and carrying 25 - 50 lbs such as moving boxes, restocking, files, paper, etc. Tools and Equipment: Duties require the use of standard office furniture and equipment (e.g., desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.) Emergencies: When public health responds to an emergency you may be assigned duties that are outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the Department.

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