Tableau

About Tableau

Tableau Software helps people see and understand data. Offering a revolutionary new approach to business intelligence, Tableau allows you to quickly connect, visualize, and share data with a seamless experience from the PC to the iPad. Create and publish dashboards and share them with colleagues, partners, or customers—no programming skills required. Helping people to see and understand data is at the heart of everything we do at Tableau, where championing data skills, analytics ubiquity and harnessing data for social good, has become a relentless mission. It is estimated that 7 out of 10 of the world's most valuable companies today have their business models predicated on data. In today’s new economy, data skills should no longer be seen as a vertical IT discipline, but a horizontal literacy that anyone in an enterprise should master. By harnessing data culture, organizations are able to unleash the full potential of their people. In Tableau we believe that happy employees create happy customers. That’s why we focus on offering generous, localized benefit packages designed to take care of our employees and their families. Medical coverage, dental coverage, paid time off, transportation reimbursement, Employee Stock Purchase Plan, Flexible Spending Accounts, stocked kitchens, and retirement plans are just a few of the benefits offered. We also have beautiful work spaces, with state of the art equipment designed to ensure physical well being and optimized collaboration. What you’ll be doing… As part of our team, you'll be a key contributing member of the Customer Success team. You will get to work in a diverse team which operates on shared values of trust, integrity and holds a high bar for results. As a Customer Success Manager, you will be responsible for customer adoption, retention and satisfaction for a specific book of accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment with Tableau. You will interact with our customers daily to build relationships, drive change, improve adoption, provide awareness to all available Tableau resources. Your activities will secure annual subscription renewals and lead to uncovering growth opportunities. You will be the customers trusted advisor and advocate. Some of the things you’ll be doing include … Proactive relationship management with accounts to maintain overall customer health Coordinate customer regional needs and partner with the headquartered CSM to align on global strategy for the account, communicate and partner with internal customer success teams regarding customer health, strategy and risk Where necessary, c hannel commercial opportunities in the region to the headquartered Account Executive who will follow up and execute Organize and orchestrate regional cross functional resources to fulfill customer requirements, proactively execut e success plan s in the region Meet and exceed quarterly retention goals Drive Usage and Adoption Perform onboarding activities and product demonstrations post purchase Maintain deep understanding of Tableau’s platform Perform regularly scheduled meetings with key stakeholders to ensure customer goals are being met Monitor and report on the health/risk of assigned accounts Act as point of escalation when required and help manage customer expectations Identify new sales opportunities through customer engagements Drive customer participation and attendance to local user groups/events/webinars/Tableau Conference/Table Days/ Customer Success Summits or similar Foster a sense of community with your customers by supporting internal Tableau User Groups, and creat ing Centers of Excelle nce Work cross departmentally with sales and other cross functional teams to drive better collaboration and customer experience Be the voice of customer back to our Product organization, communicate trending customer feedback and ideas Who you are… Excellent Communication. You know what to say and more importantly, how to say it. Our customer stakeholders will come in different forms, meaning that you will work with a variety of stakeholders and across analyst to C-suite levels. You are able to translate complex technical and non-technical concepts into practical solutions. Passion and Conviction. You are passionate about helping customers maximize the benefits of Ta bleau and you have experience using business intelligence tools. You can expertly discuss product features with technical customer teams. Builder. You can identify and communicate certain trends and insights relating to your customer base to senior leaders. You can act a s s ubject matter expert and thought leader, always seeking to help and elevate others in the team. Energy and Creativity. You have a growth mindset - you r willingness to develop and grow is reflected in your attitudes towards continuous learning. You can bring in creativity and problem-solving skills, resilience and passion for solving problems. Experienced. 10+ years business experience, preferably in Customer Success/Account Management/ ProgramManagement /Project Management role You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world #LI-ME2 Tableau Software is an Equal Opportunity Employer. Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. Our culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

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Company Info

Company Type: Public

Company Size: 1001 - 5000

Revenue: 100 - 500 million (SGD)

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Job Ads found: 1896

Job Ads per Month: 44.1

Hiring Locations: 45

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