TPA

About TPA

SURGERY SCHEDULER FOR OPHTHALMOLOGY PRACTICE JOB DESCRIPTION JOB TITLE: Surgery Scheduler JOB STATUS: Full-time, Non-Exempt REPORTS TO: Practice Administrator JOB SUMMARY: Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also, requires excellent customer service skills and professionalism with patients, employees, and the public. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy. DUTIES AND RESPONSIBILITIES: Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency. Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures, including scheduling with contracted anesthesia groups. Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves Enters notes/special instructions needed for scheduling in the electronic medical record. Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider. Completes accurate documentation of informed consent with patients for procedures and surgeries as needed. Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients. Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed. Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone. Ensures completion of assessment for advance directive, including DNR when applicable. Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled. Assists other members of the department as needed. Other duties as assigned. EDUCATION & EXPERIENCE: Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience. Familiarity with EMR system (NexTech) Medical Assistant (MA) or LPN preferred QUALIFICATIONS & REQUIREMENTS: Must demonstrate consistent professional conduct and meticulous attention to detail. Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals. Critical thinking skills and a positive attitude essential.

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Legal Form: SA

Company Size: 51 - 250

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